Fleet Manager
Swiggy · Vadodara
- Experience1–4 yrs
- SalaryDisclosed
- Work modeonsite
- Posted22 Sept 2026
About Swiggy
Swiggy is hiring in Vadodara in ecommerce retail. This role looks for around 1+ years of experience.
Skills
- process design
- operations implementation
- workforce management
- field training
The role
A fleet manager at a marketplace company manages delivery operations through process design and operations implementation, improving partner efficiency, compliance and customer experience. The role also applies workforce management and field training to support reliable city-wide fulfillment.
Full job description
Roles and Responsibilities:-
Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level.
Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.
Improve and maintain promised delivery times for better customer experience.
Conduct classroom/field training at an individual level for better customer experience.
Conduct regular field audits for better compliance among Pickup and Delivery Partners.
Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.
Ensure excellent customer experience by solving order level escalations.
Support Pickup and Delivery Partners during emergencies and exigencies.
Desired Skills:-
Prior experience in process design and operations implementation. 2-3 years of experience in managing blue collar workers.
Should have a bike and be willing to travel within the city.
Should be available to work on Weekends.