Debt Manager-Flows-Cross Sell
IDFC FIRST Bank · Vadodara
- Experience2+ yrs
- SalaryNot disclosed
- Work modeunknown
- Levelmanager
- Posted25 Sept 2026
About IDFC FIRST Bank
IDFC FIRST Bank is hiring in Vadodara in financial services. This role looks for around 2+ years of experience.
The role
A collection manager role at a banking and financial services company in Vadodara, India. You manage end-to-end collections for assigned debts, track delinquency by bucket/DPD, and coordinate with external agencies to recover EMIs and trace absconded customers, while maintaining MIS reports and supporting legal actions. Skills include collections process management, legal guidelines for collections, MIS reporting and analysis, customer recovery/trace, agency management, communication and negotiation, and team management with target achievement. Work mode is not specified in the posting.
Full job description
Job Requirements
About the Role
The Collection Manager is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role holder ensures the efficiency and optimization of retrieving EMIs from customers while adhering to all guidelines laid out by the bank, contributing to the larger organizational objectives.
Key Responsibilities
Primary Responsibilities
Manage and undertake the collections process for assigned debts.Regularly track the portfolio for specific buckets in the assigned area.Monitor and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.Allocate and achieve targets from agencies and in-house teams.Follow up regularly with defaulting customers.Ensure adherence to collection processes and legal guidelines.Trace absconded default customers and initiate recovery processes.Recommend legal actions for non-recoverable cases and follow up with the legal team for closure.Maintain data for administrative work related to collections such as updating delinquent account history, maintaining MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis.
Secondary Responsibilities
Recommend process changes to improve service efficiency and quality.Suggest improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service.Leverage in-house synergies through collaboration with internal stakeholders.
What We Are Looking For
Education
Graduate – Any disciplinePost Graduate – Any discipline
Experience
Minimum of 2 or more years of experience in collections.
Skills and Attributes
Strong understanding of collection processes and legal guidelines.Ability to manage and coordinate with external agencies.Excellent communication and negotiation skills.Proficiency in maintaining and analyzing MIS reports.Capability to trace and recover from absconded customers.Team management and target achievement skills.