Customer Service Manager
IDFC FIRST Bank · Udaipur
- Experience0–4 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelfresher
- Posted14 Sept 2026
About IDFC FIRST Bank
IDFC FIRST Bank is hiring in Udaipur in financial services. This role looks for around 0+ years of experience.
Skills
- banking operations
- Anti-Money Laundering
- Know Your Customer
- Data & Information Security
- regulatory compliance
The role
A personal banker at a retail banking company engages customers, manages banking operations, and supports Anti-Money Laundering compliance while growing Current Accounts, Savings Accounts, Term Deposits, asset products, and wealth products. This person resolves customer complaints and cross-sells banking products and services.
Full job description
Job Requirements
Role/ Job Title: Customer Service Manager
Business: Branch Banking
Function/ Department: Branch Banking
Job Purpose:
'The role focuses on engaging with customers, managing retail banking operations, driving liability growth, and ensuring compliance with regulatory standards. The incumbent plays a key part in enhancing customer satisfaction, supporting cross-sell initiatives, and contributing to the overall performance of the branch
Roles & Responsibilities:
'
Process banking transactions such as deposits, withdrawals, and payments accurately and efficiently. Maintain and balance cash drawers, ensuring accurate record-keeping of all transactions. Promote and cross-sell bank products and services to customers. Engage daily with customers to drive growth in Current Accounts (CA), Savings Accounts (SA), and Term Deposits (TD), along with cross-selling of asset and wealth products. Achieve business targets as defined in the performance scorecard. Provide need-based product solutions by aligning customer requirements with banking offerings. Address customer inquiries and resolve complaints promptly and effectively. Adhere to banking regulations and internal policies related to Anti-Money Laundering (AML), Know Your Customer (KYC), and Data & Information Security. Assist in the closure of audit observations and ensure compliance with audit requirements.
Secondary Responsibilities:
'
Collaborate with branch team members to meet branch goals and service standards. Maintain a high level of attention to detail and accuracy in all tasks. Support branch operations during peak hours,
Qualifications:
Graduate
Years of Experience:
0 - 4 years