Customer Service Manager-Loan Centre
IDFC FIRST Bank · Thiruvananthapuram
- Experience5–12 yrs
- SalaryNot disclosed
- Work modeunknown
- Levelmanager
- Posted11 Sept 2026
About IDFC FIRST Bank
IDFC FIRST Bank is hiring in Thiruvananthapuram in financial services. This role looks for around 5+ years of experience.
The role
A customer service manager role in retail banking, focused on loan center customer experience by ensuring customers are attended to and resolved within defined TAT. You manage productivity, service quality, Average Handling Time, First Contact Resolution, and maintain TAT for customer requests while driving Xsell and channel migration. Skills: service quality management, Average Handling Time, first contact resolution, TAT (turnaround time), customer experience. Work location is Thiruvananthapuram, Kerala, India (work mode not stated).
Full job description
Job Requirements
Job Description
Job Title –Customer Service Manager - Loan Center
Business Unit - Retail Banking
Function - Customer Experience
Job Purpose:
The primary responsibility is to esure all the customers are attended to and resolution is given within defined TAT
Roles & Responsibilities:
'1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Xsell 7. Channel MIgratioin to alternate channels
Educational Qualifications:
Graduate - Any
Post Graduate - Any
Experience:
NA