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Walk-in || Retention Executive at ICICI Lombard — Thāne

Experience0–2 yrs
SalaryDisclosed
Work modeonsite
Levelfresher
Posted17 Sept 2026

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About ICICI Lombard

ICICI Lombard is hiring in Thāne in insurance. This role looks for around 0+ years of experience.

Skills

Hindi
English
outbound calling
sales

The role

A customer retention executive at an insurance company renews existing policies through outbound calling, explains coverage details, and closes insurance renewals while using Hindi and English. The role applies insurance knowledge and sales skills to customer retention.

Full job description

WERE HIRING | ICICI LOMBARD GENERAL INSURANCE

Vertical: Retention

Designation: Customer Retention Manager (CRM)

Process: 100% Voice | outbound Calling

JOB RESPONSIBILITIES:

Make outbound calls to existing customers

Renew insurance policies of existing customers

Explain policy benefits, renewal offers, and coverage details

Convince customers and close renewals effectively

Achieve renewal and retention targets

Update customer details and renewal status accurately

JOB REQUIREMENTS:

Good communication skills in Hindi & English

Strong sales mindset & thought process

Experience in outbound sales preferred

Knowledge of insurance or sales is an added advantage

Graduation is mandatory

Experience: 0–2 Years (Fresher’s can apply)

Shift Timings & Week Offs: Rotational Shifts: 9:00AM – 6:30PM & 10:00am to 7:30pm (Any 9.5 Hrs. shift) 6 Days Working 1 Rotational Week-Offs

Salary Package:

Fresher: 13,500 (In-hand) | CTC: 2.10 LPA

Experienced: Up to 18,000 (In-hand) | CTC: 2.79 LPA

High earning potential with performance-based incentives