Relationship Officer Branch Banking
AU Small Finance Bank · Thāne
- Experience2–5 yrs
- SalaryNot disclosed
- RoleRelationship Manager
- Work modeonsite
- Posted13 Oct 2026
About AU Small Finance Bank
AU Small Finance Bank is hiring in Thāne in financial services. This role looks for around 2+ years of experience.
Skills
- Banking products
- Regulatory norms
- MS Office tools
The role
Manages branch customer relationships for a small finance bank. Sells banking products, supports branch targets, and applies knowledge of banking products and regulatory norms. Uses MS Office tools and customer service principles to handle customer interactions.
Full job description
Group Company: AU Small Finance Bank Limited
Designation: Relationship Officer Branch Banking
Office Location:
Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.
Primary Responsibilities:
- Manage customer relationships
- Cross-sell banking products
- Achieve branch targets
- Ensure compliance with banking norms
- Handle customer queries and complaints
Additional Responsibilities:
- Conduct market intelligence
- Support branch operations
- Participate in promotional campaigns
Reporting Team
Reporting Designation:
Reporting Department:
Educational qualifications preferred
Category:
Field specialization:
Degree:
Academic score: Minimum 50% throughout academics
Institution tier: Tier 1 / Tier 2
Required Certification/s: NA
Required Training/s: Banking Operations Training (preferred)
Required work experience
Industry: Banking, Financial Services
Role: Customer Service, Sales
Years of experience: 2 to 5
Key Performance Indicators: - Customer satisfaction
- Cross-sell ratio
- Branch targets
- Compliance score
Required Competencies: - Customer Centricity
- Communication
- Sales Orientation
- Problem Solving
Required Knowledge: - Banking products
- Regulatory norms
- Customer service principles
Required Skills: - Relationship building
- Communication
- MS Office tools
- Problem-solving
Required abilities
Physical: NA
Other: High adaptability
Work Environment Details: Branch-based role with regular customer interactions
Specific requirements
Travel: Yes up to 20% of the time
Vehicle: Two-Wheeler Vehicle
Work Permit: Must be authorized to work in India
Other details
Pay Rate: Fixed + Performance-based Incentives
Contract Types: Full-time, Permanent
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal policies
Union Affiliation:
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.