Operations Specialist - Retail Assets Operations
IDFC FIRST Bank · Thane
- Experience2–5 yrs
- SalaryNot disclosed
- Work modeunknown
- Levelmid
- Posted25 Sept 2026
About IDFC FIRST Bank
IDFC FIRST Bank is hiring in Thane in financial services. This role looks for around 2+ years of experience.
The role
Mid-level Operations Specialist for retail banking at a banking/financial services company in the retail assets operations and loan servicing domain, managing EMI repayments, pre-closure and closure requests, loan cancellations, service request tracking, and SLA/TAT compliance. Uses FinnOne Loan Management System (Finn One), API integrations, digital integration across systems, and works with SAS, Visio, and PowerPoint for project tracking and testing scenarios. Requires 2-5 years of relevant experience; location is Thane, Maharashtra, India (work mode not stated).
Full job description
Job Requirements
Job Title: Operations Specialist - Retail Assets Operations
Department/Function: Retail Banking Operations
Job Purpose:
We are seeking an Operations Specialist – Retail Assets Operations to join our Loan Servicing – Retail Asset Operations team. This role is focused on managing loan servicing activities, including EMI repayments, record management, pre-closure processes, loan cancellations, and service request tracking. The ideal candidate will ensure timely and accurate closure of service requests while driving operational excellence and digital integration across systems.
Roles & Responsibilities:
Manage loan servicing processes including EMI repayments, pre-closures, loan cancellations, and related activities.Track and ensure timely closure of service requests within defined TAT.Operate and manage FinnOne Loan Management System or similar LMS platforms, including termination and closure applications.Collaborate with PAN India collections and customer service teams, demonstrating strong communication and interpersonal skills.Drive digital system integrations across multiple applications.Create and execute test scenarios for system enhancements and developments.Lead and manage a team of 5–10 employees, including both on-roll and outsourced staff.Collaborate with internal stakeholders to define and implement system requirements.Monitor and drive quality and SLA adherence within the unit.Promote automation and process improvement initiatives.Ensure compliance with audit requirements and manage audit processes effectively.Act as a subject matter expert for projects related to recurring payments, BRD preparation, sprint planning, and system testing.Utilize tools such as SAS, Visio, and PowerPoint for project tracking and documentation.Possess knowledge of digital integrations, NPCI products, and mandate management systems.Demonstrate proficiency in Finn One or other lending systems, including API integrations.Strong communication and interpersonal skills.Technical aptitude for digital system integration.Experience in system testing and scenario creation.Leadership skills with experience managing small teams.Ability to drive collaboration across departments.Focus on quality, SLA management, and process automation.Familiarity with audit processes and compliance.Expertise in project management tools and digital payment systems.
Educational Qualifications:
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Experience - 2- 5 Years of relevant experience.