So… why is it free?

Employers pay when they hire through Elip. You're not the product — you're the talent it finds. No contracts, no card. Not useful? One message wipes everything. No hidden Pro tier. No “contact sales.” This is the entire pricing page.

Elite Banker - Service at IDFC FIRST Bank — Thane

Experience2–3 yrs
SalaryNot disclosed
Work modeonsite
Levelmid
Posted26 Sept 2026

Apply for this job

About IDFC FIRST Bank

IDFC FIRST Bank is hiring in Thane in financial services. This role looks for around 2+ years of experience.

Skills

customer service
Average Handling Time
First Contact Resolution
Turnaround Time

The role

A personal banker at a financial services company delivers customer service, resolves queries within service-level targets, and improves customer experience through alternate service channels. Customer service metrics and digital banking channels guide efficient resolution and service quality.

Full job description

Job Requirements

About the Role

: Elite Banker – Service**

The Elite Banker – Service role within the Smart Banker department is focused on delivering exceptional customer service. The primary objective is to ensure that all customer interactions are handled efficiently, with timely resolutions provided within defined turnaround times (TAT). The role emphasizes service quality, customer satisfaction, and promoting the use of alternate service channels.

Key Responsibilities

Primary Responsibilities

Ensure all customer queries are attended to promptly and resolved within the defined TAT.Maintain high standards of service quality across all interactions.Monitor and improve Average Handling Time (AHT) and First Contact Resolution (FCR) metrics.Promote channel migration by encouraging customers to use alternate service channels.

Secondary Responsibilities

Drive and support all initiatives within the Customer Contact Center aimed at enhancing service delivery and operational efficiency.

What We Are Looking For

Education

Graduation: Any discipline (Full-Time)Postgraduation: MBA / PGDM / Any discipline (Preferred)

Experience

Minimum of 2 years of relevant experience in customer service or a related field.

Skills and Attributes

Strong communication and interpersonal skills.Ability to manage customer expectations and deliver resolutions effectively.Proficiency in handling service metrics such as AHT, FCR, and TAT.Adaptability to new technologies and service channels.Team-oriented mindset with a proactive approach to problem-solving.