ACM-Collections Retail Front End - Hyd
Aditya Birla Capital · Telangana
- Experience8–15 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelexecutive
- Posted25 Sept 2026
About Aditya Birla Capital
Aditya Birla Capital is hiring in Telangana in financial services. This role looks for around 8+ years of experience.
Skills
- retail collections
- retail loan products
- agency management
- MIS
- performance metrics
- RBI guidelines
- negotiation
- conflict resolution
The role
An area collection manager at a banking or lending company oversees retail loan collections and improves portfolio health through retail collections, agency management, and RBI guidelines, while using MIS and performance metrics to guide field teams and resolve customer cases.
Full job description
Job Description
Position: Area Collection Manager – Retail Collections
Location: Hyderabad
Reporting To: Zonal / Regional Collection Head
Role Overview
The Area Collection Manager is responsible for managing front?end retail collections across the assigned geography. The role involves leading a team of Collection Managers and external collection agencies, ensuring timely recoveries, compliance with regulatory norms, and high-quality customer engagement while maintaining portfolio health.
Key Responsibilities
Manage and oversee front-end retail collections (Buckets 0–90 / Early to Mid DPD, as applicable) across the assigned areaLead, mentor, and monitor a team of Collection Managers, field officers, and channel partnersManage and control collection agencies, including onboarding, performance review, allocation, and incentive managementAchieve monthly collection efficiency, resolution, and roll-back targetsTrack delinquency levels, bucket movement, and aging trends; initiate corrective action plansEnsure compliance with RBI guidelines, company policies, and ethical collection practicesConduct regular field visits and joint calls to support teams and agenciesReview daily MIS, dashboards, and performance reports; share insights and action plansHandle escalations, customer complaints, and sensitive recovery cases professionallyCoordinate with Sales, Credit, and Operations teams to improve portfolio quality and prevent future delinquenciesDrive training and capability building for internal teams and agency staffEnsure accurate documentation and system updates for all collection activities
Key Skills & Competencies
Strong understanding of retail loan products (Personal Loans, LAP, Home Loans, Auto Loans, etc.)Hands-on experience in front-end collections operationsTeam leadership and agency management skillsAbility to work with data, MIS, and performance metricsStrong negotiation, customer handling, and conflict resolution skillsSound knowledge of legal and regulatory frameworks related to collectionsHigh integrity with a customer-centric yet firm approach
Experience & Qualification
8–15 years of experience in retail collections within Banking / NBFCsMinimum 3–5 years in a people and agency management roleGraduate / MBA preferredPrior experience handling Hyderabad / Telangana market is an added advantage