Cluster HR

Position: Cluster Human Resource

Eligibility Parameters:

3-4 years of experience in Human Resource generalist role.

Education Qualification

Minimum : MBA/ PGBDA (HR) (regular course)

Position Reports to : AHR /Zonal HR

Reportees : HR Intern (Wherever applicable)

Required Competencies

Technical Expertise

Communication & Presentation skills

Planning & Organising

Counselling & Coaching

Teamwork & networking

Problem Solving

Key Accountabilities/Responsibilities

The most important end-results for which an incumbent would be held responsible at the end of the year.

Manpower Budgeting

Involved in proposing the manpower budgets after taking into account various projections & projected manpower numbers for the coming year.

Allocates the staff in various sub-departments considering various factors like Strengths & weaknesses of each member, GMROL, level of intervention required with the customer (A/B/C), MPA along with DMs & UM

Ensures availability of that manpower as per budgets and checks that budgets are not exceeded beyond permissible limits.

Does availability study periodically, gives feedback to DMs & Supervisors and arrives at solutions for problem areas.

Recruitment, Selection & Induction

Ties up with consultants to meet manpower requirements. Negotiate with them for least possible service fees.

Follows up with consultants for filling up vacancy as soon as possible

Maintains database of applications, rejects

Liases with institutes and colleges for CCA applications

Prepares for and conducts assessment centre for selection

Conducts interviews with UH for selection for all store level positions upto Department Managers.

Evaluates need for placing of advertisements & gets required approvals

Ensures induction schedule is prepared for new joinees, induction goes as per plan, adequate inputs are given and employees are equipped enough before they are on the job.

Training & Development

Prepares training calendar after collating data from PA forms & discussions with concerned Supervisors & DMs.

Does module development on certain training areas

Ensures all infrastructure is in place for internal training programs

Liases with external consultants for specific training needs which cannot be catered to internally & negotiates for best quality at best rate and gets necessary approvals for external trainings.

Ensures smooth execution of trainings.

Ensures training evaluation is done for each program conducted

Liases with Brands/ SO for product/ brand training

Delivers training programs

Payroll Activities

Ensure error-free & timely updation of employee data on system.

Ensures all payroll inputs to be closed as per given timelines with the central payroll team.

Employee Communication & Policy implementation

Communicates employee related policies and ensures adherence to the same

Clarifies queries related to policies and gives feedback on the same to the SO

Welfare Activities

Handles employee grievances at all levels by coaching & counselling

Ensures tie-ups for employees with other institutions like computer institutes, libraries etc.

Ensures execution of employee engagement activities as per annual calaneder.

Activates unit led awards to keep motivation levels high

Statutory Compliances

Liases with consultants to ensure statutory compliances & timely filing of returns.

Ensures statutory compliances are met wrt brand staff, concessionaires etc.

Performance Appraisal

Communicates to the staff the appraisal schedules & process to be followed which are sent be SO

Conducts PA workshops for assessors to throw light on process & common appraisal errors

Ensures regular follow ups to ensure appraisals are done as per time lines

Goes through appraisal forms to oversee the quality of the feedback & comments & evaluate objectivity

Does the normalisation for each supervisor team and communicate ratings as per normal curve back to the supervisors. Make changes, discuss with concerned HODs and arrive at final ratings

Sends collated data to SO

Counsels employees if dissatisfaction arises post increments showing them the organization perspective & the way ahead