Area Service Incharge
Jio · Shimla
- Experience6–10 yrs
- SalaryDisclosed
- Work modeonsite
- Levelsenior
- Posted11 Sept 2026
About Jio
Jio is hiring in Shimla in telecom. This role looks for around 6+ years of experience.
Skills
- After-sales service
- Device repair operations
- Team management
- Customer focus
- Territory knowledge
- Customer service operations
The role
An area service manager at a telecommunications company maintains device repair operations and service centres, manages customer support teams, and oversees customer satisfaction. The role applies territory knowledge, team management, and customer focus to coordinate service deliverables and onsite support.
Full job description
Jio is actively looking to hire candidates for the position Area Service Incharge for Shimla (Himachal Pradesh)
Key requirements are1. Diploma /B.E/ B.Tech (Preferred).2. Experience of 6-10 years in After sales service.
Job DescriptionEstablish and maintain the upkeep of service centres,Liaison with store manager and sales team for service operations,Ensure customer satisfaction to avoid escalation of issuesMotivate and manage team of service center and care center personnelResponsible and accountable for service deliverablesMentor and counsel engineers whenever necessaryControl the flow of incoming calls for on-site support of servicesManage costs/expenses of service and care center within given guidelinesEnsure their is adequate amount of manpower to cater to all customer callsProviding necessary skills/training to the team members based on needs and gapsAscertain care center personnel are working in sync to support walk in customers,Encourage the team to enhance their performance levels by identifying gaps and needs Skill sets:Familiarity with the territoryKnowledge of device repair operationsKnowledge of product and marketTeam management skillsProblem Solving skillsCustomer focusUnderstanding of business training requirements