Logistics Customer Support Executive

Dentalkart · Saket

  • Experience1–3 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Leveljunior
  • Posted14 Sept 2026
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About Dentalkart

Dentalkart is hiring in Saket in healthcare. This role looks for around 1+ years of experience.

Skills

  • E-commerce logistics
  • NDR management
  • Last-mile operations
  • Shipment tracking
  • Customer support
  • Hindi
  • English
  • Negotiation

The role

A logistics customer support executive at an e-commerce dental marketplace manages shipment exceptions and customer delivery journeys through NDR management, last-mile operations, and shipment tracking. The role handles voice and chat interactions, coordinates courier updates, and resolves delivery issues using Microsoft Excel.

Full job description

Job Description – E-commerce Logistics

Calling Executive

Department: Logistics

Location: Chhatarpur, New Delhi

Company: Dentalkart

About Dentalkart

Dentalkart is India's leading online dental marketplace, committed to delivering an exceptional customer

experience through technology-driven and efficient logistics operations.

Role Overview

We are looking for an E-commerce Logistics Calling Executive to manage customer communication

across key delivery exceptions, including NDR, in-transit delays, and ageing shipments. The role requires

strong knowledge of the E-commerce order lifecycle, effective customer communication, and the ability to

drive successful delivery outcomes while minimizing RTOs.

Key Responsibilities

Manage outbound customer calling for NDR, delayed, and ageing shipments to facilitate successful

delivery.

Understand and effectively communicate the end-to-end E-commerce shipment lifecycle, from order

dispatch to final delivery or RTO.

Engage with customers through voice and chat to address delivery concerns and provide clear shipment

updates.

Assess delivery exceptions and appropriately guide customers on the available resolution, including

encouraging customers to wait where delivery is expected within a reasonable timeline.

Coordinate with courier partners and internal teams to obtain shipment updates and resolve delivery

exceptions.

Ensure accurate documentation of customer interactions, commitments, and case status in the respective

systems.

Adhere to defined SOPs, service levels, and escalation protocols for timely case resolution. Identify recurring customer or delivery issues and highlight them to the relevant team for corrective

action.

Requirements

Bachelor's degree in any discipline.

1–3 years of relevant experience in E-commerce, Customer Support, Logistics, or Delivery Operations. Prior experience in an E-commerce environment is strongly preferred. Working knowledge of NDR, In-transit, OFD, RTO, and shipment tracking processes. Excellent verbal and written communication skills in English and Hindi.

1

Strong customer management, negotiation, and problem-solving abilities. Comfortable working with calling, chat, and operational tracking systems. Immediate Joiner preferred.

Preferred Skills

Experience in E-commerce Logistics / Last Mile Operations / NDR Management. Strong understanding of customer delivery journeys and logistics exceptions. Ability to handle high-volume customer interactions with professionalism and composure. Good follow-up, ownership, and decision-making skills. Proficiency in basic Excel and familiarity with CRM or logistics platforms is preferred.

Benefits

NDR Contact & Resolution Rate will Increase. Successful Delivery / NDR Conversion will Increase. In-transit Delay Resolution & Proactively information. RTO Reduction Case Closure TAT will decrease. NDR RCA & calling Quality will increase. Process & Remark Accuracy Customer Experience