Production Support Analyst- 1 to 3 years- Rotational Shift

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Are you curious, self-motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About The Team –

The FOS Production Support Team is responsible for ensuring the stability, availability, and performance of the FOS applications (ADF/Panorama/DP2/DP1/Mocha MF/Bank files processing & etc.) in the production environment. The team provides 24/7 operational support, monitors critical business processes, investigates and resolves incidents, manages service requests, and collaborates with development and infrastructure teams to minimize system downtime. Through proactive monitoring, root cause analysis, and continuous improvement initiatives, the team helps maintain a reliable and seamless experience for business users and customers.

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What You Will Be Doing –

Monitor and support FOS production applications to ensure high availability, stability, and performance. Investigate, troubleshoot, and resolve production incidents within agreed service levels. Perform root cause analysis and implement preventive measures to minimize recurring issues. Collaborate with development, infrastructure, database, and business teams to resolve complex production problems. Support application deployments, releases, and change activities in production environments. Monitor application health, batch jobs, interfaces, and critical business processes. Communicate incident status, impacts, and resolution updates to stakeholders and management. Create and maintain operational documentation, runbooks, and knowledge articles. Identify opportunities for automation and process improvements to enhance operational efficiency. Participate in on-call support and major incident management activities as required

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What You Bring

Strong analytical and problem-solving skills with the ability to troubleshoot complex production issues. Experience in application production support, incident management, and service restoration. Knowledge of monitoring tools, log analysis, and root cause investigation techniques. Ability to prioritize critical incidents and work effectively under pressure. Excellent communication and stakeholder management skills. Experience collaborating with development, infrastructure, database, and business teams. Understanding of ITIL processes, including Incident, Problem, and Change Management. Commitment to operational excellence, continuous improvement, and customer satisfaction. Willingness to participate in on-call support and manage high-priority production incidents. A proactive mindset focused on identifying risks and preventing recurring issues

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Good To Have Skills

At least one year of experience in production application role. Experience (1-5 year)

Experience supporting mission-critical applications in a production environmentHands-on experience with SQL and database troubleshootingExposure to application monitoring and alerting tools such as Splunk or DynatraceBasic understanding of Linux/Unix and scripting (Shell, PowerShell, Python)Experience with batch processing, file transfers, and job scheduling toolsExperience working with ticketing tools such as ServiceNow, Jira, or RemedyStrong analytical, troubleshooting, and root cause analysis skillsAbility to work effectively in a fast-paced, 24x7 support environment

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Ø  Excellent communication Skills – written and verbal

Ø  Good knowledge of MS SQL, Windows Servers, Linux, Snow, JIRA(or relevant ticketing tool)

Ø  Mainframe knowledge (optional)

Candidate should be ready to work in 24*7, rotational shifts.

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Qualifications

A Bachelor’s degree in computer engineering, computer science or other related discipline or the equivalent combination of education, training, or work experience

Competencies

Fluent in EnglishExcellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussionAttention to detail – track record of authoring high quality documentationOrganized approach – manage and adapt priorities according to client and internal requirementsSelf-starter but team mindset - work autonomously and as part of a global team

What We Offer You

Opportunity to work on mission-critical production systems that support key business operationsExposure to diverse technologies, complex application landscapes, and enterprise-scale environmentsContinuous learning and professional development through training, mentoring, and knowledge-sharing initiativesA collaborative and supportive team culture that values innovation, teamwork, and accountabilityHands-on experience in incident management, problem-solving, and operational excellenceOpportunities to contribute to process improvements, automation, and service reliability initiativesCareer growth through challenging assignments, leadership opportunities, and cross-functional collaborationFlexible and inclusive work environment that promotes work-life balance and employee well-beingRecognition and rewards for impactful contributions and operational achievementsA platform to build expertise in production support, application management, and business-critical service delivery

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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