Associate Manager-Customer Services & Sales Operations

City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 47459

Job Description

Business Title Associate Manager- Customer Services & Sales Operations

Global Job Title Sr Anl Customer Services

Global Function Business Services

Global Department Customer Services

Organizational Level 7

Reporting to Manager / Sr Manager

Size of team reporting in and type 8-12

Role Purpose Statement The ideal candidate possesses a deep understanding of Contract Management/ Order Management/ Supply Chain & Reporting, global trade execution, and the ability to design, develop, and implement technology solutions to optimize these processes. This role involves managing and providing strategic direction to a team of techno-functional resources, with an emphasis on leadership and strategic decision-making.

Main Accountabilities Strategic Leadership & Team Management : Lead and mentor a team of resources across contract, order, and supply chain operations.

Set clear goals, KPIs, and development plans for team members. Drive a culture of accountability, continuous improvement, and customer-centricity.

Contract Management: Oversee the full lifecycle of customer contracts: creation, modification, roll-over, and closure. Ensure contract compliance with internal policies and external regulations. Collaborate with legal, trading, and commercial teams to resolve contract-related issues.

Order Management: Supervise order intake, validation, and processing to ensure accuracy and timely fulfillment. Coordinate with logistics, credit, and customer service teams to resolve order discrepancies.Monitor order trends and implement process improvements to enhance efficiency.

Supply Chain Execution : Align supply chain operations with contract and order commitments. Work closely with procurement, production, and logistics teams to ensure product availability and timely delivery. Identify bottlenecks and implement solutions to optimize supply chain performance.

Reporting & Analytics: Design and implement reporting frameworks to track contract status, order fulfillment, and supply chain KPIs. Analyze data to identify trends, risks, and opportunities for improvement.Present insights to senior leadership to support strategic decision-making.

Technology Enablement: Collaborate with IT and business stakeholders to design and deploy digital tools that streamline operations. Lead automation and system integration initiatives to reduce manual effort and improve data accuracy. Evaluate and implement best-in-class platforms for contract/order/supply chain management.

Stakeholder Engagement : Act as a key liaison between customers, internal teams (Sales, Credit, Logistics, Trading), and external partners. Ensure timely and effective communication across all touchpoints. Build strong relationships to support business growth and operational excellence.

Knowledge and Skills

Behavior Improve Bunge's outcomes by making data-driven decisions, keeping the customer at the forefront of all they do, and proactively gaining insight into the global strategy.

Collaborate, effectively communicate with others and take initiative to continually develop themselves.

Pursue opportunities to solve problems and take action while maintaining the ability to manage work, even in times of challenge or change.

Technical Experience in SAP & worflow & BI Reporting tools (Power BI).

Customer Focus.

Continues Improvement.

Attention to details.

Decision-Making

Strong customer service, communication skills/soft skills.

Attention to details, process oriented and analytical skills.

Flexible and adaptive to changing conditions in the business/market environment.

Work well as part of a team to achieve a common objective.

Effective decision making and problem solving.

Education & Experience Master's degree in business administration or Finance, Accounting, Management Information Systems, or a related field.

Minimum 10 years of experience in a techno-functional role within Finance, Accounting, and/or Global Trade Execution, with at least 5 years in a management position.

Strong leadership, strategic thinking, and decision-making skills.

Excellent communication, interpersonal, and negotiation skills.

Project Management Professional (PMP) certification preferred.

Good to have onsite transition experience

At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of :34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.

Every day our people exemplify these values, which represent Bunge at its core:

We Are One Team – Collaborative, Respectful, Inclusive We Lead The Way – Agile, Empowered, Innovative We Do What’s Right – Safety, Sustainability, With Integrity

If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge