Relationship Manager - GL West
Bajaj Finance · Rājkot
- Experience4–6 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted25 Sept 2026
About Bajaj Finance
Bajaj Finance is hiring in Rājkot in financial services. This role looks for around 4+ years of experience.
Skills
- gold loan banking
- branch operations
- field marketing
- customer acquisition
- gold valuation
- audit compliance
- collections
- employee coaching
- process compliance
The role
A branch manager at a consumer lending company drives gold loan banking, customer acquisition, and branch operations, while overseeing gold valuation and collections.
Full job description
Job Summary
This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.
Responsibilities
Responsible for overall branch operations, performance profitability of the branch.
Drive/participate in field-marketing activities of various financial products with the team to improve brand visibility.
Plan, conduct, monitor the branch field-level marketing activities to ensure healthy pipeline of leads resulting in business conversion and branch growth.
Focus on customer engagement for new customer acquisitions and retention of old customers.
Conduct error-free valuation appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and audit/compliance.
Joint custodian of the vault with responsibility for safekeeping of pledged securities as per company policies.
Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
Good planning abilities are required for smooth functioning of the branch and for developing cohesiveness within the company and coworkers.
Hiring, coaching, mentoring and training employees and providing timely feedback on their performance.
Maintaining quality performance of the business, preparing various reports and taking necessary actions for growth of business in branch.
Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
Responsible for correct valuation and maintenance of 100% process compliance at branch.
Required Qualifications and Experience
4-7 years of relevant experience required.
Bachelors Degree/Post-graduation Degree preferred.
Previous experience in gold loan banking, gold loan products, management or client service preferred.
Consistently demonstrates clear and concise written and verbal communication skills.