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Sr Engineer - Customer Service Operations at Tata Communications — Pune

Experience3–5 yrs
SalaryNot disclosed
RoleNetwork Engineer
Work modeonsite
Posted3 Oct 2026

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About Tata Communications

Tata Communications is hiring in Pune in telecom. This role looks for around 3+ years of experience.

Skills

FortiGate
Cisco
BGP
ISIS
OSPF
SolarWinds
PRTG
Nagios
Zabbix
ServiceNow
Remedy
Jira

The role

Works as a network operations engineer for a company providing cloud, mobility, IoT, collaboration, security, media and network services. Monitors network links and security events, troubleshoots routing and switching issues, and supports FortiGate firewalls using BGP, OSPF and NMS tools. Applies ServiceNow and CCNA knowledge to track incidents and restore services.

Full job description

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Network L2

Education Qualifications BE/BTech

Certifications Preferrable: CCNA

Experience 3+ Years of experience in relevant field and total experience of 3-5 years

Job Summary

We are seeking an L1 NOC Engineer responsible for continuous network monitoring, incident handling, and first-level troubleshooting with strong hands-on knowledge of FortiGate firewalls, switching, and routing. The role includes operational support, coordination with vendors, documentation, and reporting as part of a Network Operations Center (NOC) environment.

Key/Major Activities

Providing 24/7 shift operational support for a variety of security services and platforms

Monitors the alert queue assigned by L1 and detailed analysis of security alerts

Monitor network links, devices, and IT infrastructure through NMS tools and respond to alerts within SLA.

Perform first level diagnosis for link-down, latency, packet loss, and device reachability issues.

Log, update, and track incidents in the ticketing system and follow escalation matrix.

Coordinate with ISPs and internal teams for quick restoration of services.

Conduct basic troubleshooting: connectivity checks, interface status verification, physical checks with local support teams.

Maintain incident documentation, daily operations reports, and SOP compliance.

Provide timely communication and updates to stakeholders during incidents.

Technical Skills

Basic configuration and monitoring of FortiGate firewalls

Understanding of firewall policies, NAT, VPN, and logs

Assist in rule creation, verification, and troubleshooting

Monitor security events and alerts

Hands-on experience in configuration and troubleshooting routing protocols like BGP, ISIS, OSPF,

Hands-on experience on - Cisco / Fortigate FW

Basic troubleshooting skills on routers, switches, firewalls, and VPN technologies.

Hands-on experience with NMS tools (e.g., SolarWinds, PRTG, Nagios, Zabbix).

Familiarity with diagnostic commands: ping, traceroute, interface checks, port/VLAN verification.

Experience with ticketing systems (ServiceNow, Remedy, Jira).

Good communication, analytical thinking, and ability to work in 24x7 NOC operations.

Preferred certifications: CCNA, Network+, ITIL Foundation (optional).