Sr Engineer - Customer Service Operations

Tata Communications · Pune

  • Experience2–5 yrs
  • SalaryDisclosed
  • Work modeonsite
  • Levelmid
  • Posted11 Sept 2026
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About Tata Communications

Tata Communications is hiring in Pune in telecom. This role looks for around 2+ years of experience.

Skills

  • SolarWinds
  • Nagios
  • Storage troubleshooting
  • Incident escalation

The role

A storage support engineer at a telecommunications company troubleshoots storage issues, monitors infrastructure with SolarWinds and Nagios, and applies NetApp administration expertise. The role resolves operational incidents and escalates critical cases through technical support processes.

Full job description

Experience with monitoring and management tools (e.g.,SolarWinds,Nagios)

Certifications: Preferred certifications include: NetApp: NCDA or similar

Issue Resolution and Escalation: Troubleshoot and resolve moderately complex storage issues and escalate critical incidents to L3 support when required