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Senior Domain Manager Cloud at Bajaj Finance — Pune

Experience5–6 yrs
SalaryNot disclosed
Work modeonsite
Posted24 Sept 2026

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About Bajaj Finance

Bajaj Finance is hiring in Pune in financial services. This role looks for around 5+ years of experience.

Skills

Data Center Infrastructure
Virtualization
Disaster Recovery
ITIL
Incident Management
Problem Management
Change Management
Contact Center Infrastructure
Capacity Planning
Root Cause Analysis
Information Security
Vulnerability Management
Vendor Management
Infrastructure Automation
Team Management

The role

A data center infrastructure manager at a financial services company manages contact center infrastructure, virtualization and disaster recovery, and leads infrastructure modernization and vendor governance. The role applies ITIL and cloud infrastructure skills to improve availability, resilience, security, and cost efficiency.

Full job description

Job Purpose

The Sr. Domain Manager Infra (Contact Center DC) is responsible for end-to-end management, availability, performance, and optimization of Data Center infrastructure supporting Contact Center operations & Projects. The role ensures high availability, resiliency, scalability, compliance, and cost optimization of IT infrastructure, enabling seamless business operations and superior customer experience. This includes ownership of Contact Center DC infrastructure vendor governance, incident management, DR readiness, and continuous improvement initiatives.

Duties and Responsibilities

Ensure 24x7 availability of Data Center and Contact Center infrastructure

Manage servers, storage, backup, virtualization, and network components

Oversee Contact Center technologies (IVR, Dialers, ACD, CTI, Voice Recording systems)

Ensure capacity planning and infrastructure lifecycle management

Drive incident, problem, and change management (ITIL practices)

Ensure adherence to SLAs, OLAs, and KPIs

Perform root cause analysis (RCA) and implement preventive measures

Monitor system performance and optimize utilization

Ensure compliance with information security policies, audits, and regulatory standards

Maintain DR (Disaster Recovery) and BCP readiness with periodic drills

Manage patching, vulnerability remediation, and security controls

Manage OEMs, MSPs, vendors, and service partners

Ensure vendor performance against SLA commitments

Act as key interface between business (Contact Center), IT, and vendors

Lead infrastructure projects including DC migration, modernization, and automation

Support new Contact Center technology rollouts and integrations

Optimize infrastructure cost through efficient utilization and vendor negotiation

Drive automation and standardization to improve efficiency

Lead and mentor a team of Infra engineers and SMEs

Drive performance management, knowledge sharing, and skill development

Required Qualifications and Experience Educational Qualification

Bachelors degree in Engineering (IT/Computer Science/Electronics) or equivalent

Work Experience

5-6 years of experience in IT Infrastructure / Data Center Operations

Minimum 3 years in leadership role managing teams

Experience in Contact Center (PCCE, UCCE) infrastructure management (Not Compulsory)

Exposure to BFSI domain (Not Compulsory)

Certifications (Preferred)

ITIL Foundation / Intermediate

VMware / Microsoft / Cisco certifications

Cloud certifications (AWS/Azure) Not Compulsory

Soft Skills

Strong analytical and troubleshooting skills

Leadership and stakeholder influence

Excellent verbal and written communication

Ability to manage critical incidents and escalations