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Product Design Lead at Bajaj Finserv — Pune

Experience5–8 yrs
SalaryNot disclosed
Work modeonsite
Levelsenior
Posted2 Sept 2026

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About Bajaj Finserv

Bajaj Finserv is hiring in Pune in financial services. This role looks for around 5+ years of experience.

Skills

user research
A/B testing
design systems
prototyping
customer experience metrics
behavioural data analysis
product strategy
design strategy

The role

A product designer at a financial services company shapes digital customer journeys through user research, experimentation, and design systems, and leads prototyping and stakeholder alignment across app and web experiences. The role guides design teams and turns customer insights into validated interface solutions.

Full job description

To drive design excellence for the assigned digital customer journeys (app and web) by leading a team of designer(s) and owning the end-to-end design and testing strategy for these journeys. The role partners closely with business/product stakeholders, product management and analytics teams to identify customer pain points, prototype new-age (including AI-led) design concepts, validate design hypotheses through structured testing (A/B, moderated/un-moderated research) and institutionalize design system adherence across the assigned journeys, while managing the design talent within the team.

The candidate will have responsibilities across the following functions:

Minimum required Accountabilities for this role

Own the end-to-end design vision and strategy for the assigned business POD's digital journeys (app and web).

Lead, guide and manage the Design and Testing Member(s) in the POD, including performance management and capability building.

Partner with the POD Lead, Product Managers and Business stakeholders to translate product strategy into intuitive design solutions.

Drive user research (moderated/un-moderated) and synthesise customer pain points and expectations into actionable design interventions.

Define and drive the A/B testing and experimentation roadmap for POD journeys in partnership with testing/analytics teams.

Champion adoption and governance of the organisation's design system across the POD.

Guide the team on prototyping (including AI-based tools) of new concepts, backed by user research and industry best practices.

Track, review and report design impact using customer experience (CX) metrics and behavioural data, and continuously identify improvement opportunities.

Additional Accountabilities about the role:

Represent design in cross-functional forums, product reviews and stakeholder governance meetings.

Benchmark journeys against industry, competitor and emerging design/AI trends.

Contribute to design operations, process improvement and design system evolution at the organisation level.

Major Challenges:

Balancing fast-paced digital delivery timelines with rigorous, research and data-backed design decisions.

Driving design consistency and design-system adherence across multiple, concurrently evolving customer journeys.

Influencing cross-functional stakeholders to prioritise design/UX interventions.

Building, mentoring and scaling a high-performing design and testing team.

Decisions:

Final design direction and sign-off for POD journeys before development handoff.

Prioritisation of the design and testing roadmap within the POD.

Selection of design variations to be tested and the success metrics used to evaluate them.