National Lead - Risk

Job Summary

To lead the development and optimization of digital capabilities and processes, ensuring operational efficiency, stakeholder collaboration, and continuous improvement across digital channels. By leveraging advanced coding and business rule engines, the role ensures efficient, accurate, and consistent credit evaluations without the need for manual underwriting.

Duties and Responsibilities

Business Rule Engine: Own Business Rule engine implementation, enhancements maintenance for B2C (PLCS, PPL (sub products), RPL, TW, Credit Cards, UDL, RCU and MFI). Lead all tech/process related capabilities, projects and innovations for B2C BRE perspective. Responsible for defining, designing and implementing solutions for all Risk requirements with respect to systems and processes for PL Card, PLCS and respective PL systems. Drive effective risk policies and strategies creation basis system fitment on entire Customer Life cycle. Own various monitoring and controls across Acquisition, Authorization and Portfolio journey. Play a critical role in supporting rapid business expansion with appropriate system controls and flexibilities to manage increasing complexities across different product lines. Specifically, this will require a strong orientation of adopting new capabilities, platforms and innovations. Liaison with stakeholders and partners for effective design and implementation of business and risk processes and capabilities on relevant platforms and associated systems. Need to display high execution abilities. Extensive engagement with Technology, Risk, Product, Business, Fraud, Operations, Analytics, Business Intelligence teams and external partners, vendors.

New Capabilities: Develop a comprehensive framework for introducing new products and enhancing digital channels. Identify opportunities to enhance user experience and promote self-service options across digital platforms. Collaborate with internal stakeholders to design innovative solutions and support project implementations. Drive sustainability efforts post-launch of digital services, ensuring operational effectiveness for at least three months.

KPI Monitoring: Gather requirements for new capabilities and product frameworks on digital platforms. Monitor and manage performance metrics on digital channels, striving for continuous improvement. Reduce errors and enhance system performance to optimize user experience. Ensure timely implementation of new product service frameworks and digital enhancements. Responsible for management reporting, analysis, and implementation of industry best practices.

Project Management: Analyze digital properties for areas of improvement, sharing insights with stakeholders and executing enhancements. Ensure seamless coordination among teams to adhere to established guidelines and processes. Lead company-level projects for digital properties, facilitating regular discussions with stakeholders. Publish meeting minutes and provide project status updates through dashboards and presentations.

Process Improvement Management: Develop comprehensive journey maps integrating processes and relevant KPIs. Analyze KPI performance and trends, delivering executive-level briefings to drive actionable responses. Manage reporting and analysis responsibilities, supporting executive-level presentations. Ensure accuracy in insights provided to business and cross-functional teams. Establish standardized methods for data collection and dissemination, leveraging advanced analytics techniques. Share and implement industry best practices in processes and concepts. Facilitate continuous improvement processes, analyzing business and financial data to provide recommendations.

Stakeholder Management: Engage daily with team members to address tasks and processes efficiently. Conduct regular discussions with internal stakeholders, including PMO, IT, and COEs, to address action items. Prepare and review decks with Senior Management Team (SMT) on a monthly basis, incorporating suggested actions. Revise incentive parameters and conduct mid-year and yearly PMS reviews to align with organizational objectives. Identify areas for process enhancement, implement solutions, and monitor and evaluate improvements. Implement process efficiency measures through automation, focusing on cost-effectiveness. Ensure people effectiveness through timely nominations for recognition and rewards, prioritizing employee growth and development.

Team Management: Engage in recruitment efforts to secure suitable candidates for team roles. Identify and nurture high-potential talent for future advancement opportunities. Offer continual coaching, mentoring, and performance feedback to drive team success. Provide training, motivation, and cultivate a positive work culture. Conduct team engagement activities and foster collaboration through team-building initiatives. Implement reward and recognition programs to motivate team members. Promote teamwork and collaboration through various engagement and team-building activities.

Key Decisions / Dimensions

Develop the system's structure to enhance functionality and efficiency.

Identify strategies to minimize costs and optimize operational efficiencies.

Identify and execute new projects aimed at fostering business growth.

Major Challenges

Managing extensive datasets and multiple systems strains system performance.

Coordinating with other departments may cause delays, especially when approvals are necessary.

Developing a new approach to integrate datasets from other teams into our structure and format requires considerable time and effort.

Required Qualifications and Experience

Qualifications

Graduate in engineering or Masters in Computer Applications

Work Experience

Minimum 12-15 years of work experience in system integration and development in any organization

Knowledge of Java, .net, SQL, Python, Salesforce, is required

Having a finance background is an added advantage

Good interpersonal skills

Stakeholder Management

Team Management