Lead - Network Operations & Support
Tata Communications · Pune
- Experience12–13 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted28 Sept 2026
About Tata Communications
Tata Communications is hiring in Pune in telecom. This role looks for around 12+ years of experience.
Skills
- Service Delivery
- site management
- radio base station
- cell site deployment
- cell site validation
- field engineer scheduling
- SLA management
- conflict management
- PEGA
- ORMT
- Remedy
The role
A network operations lead at a telecommunications company coordinates Service Delivery, manages cell site deployment and validation, and supervises field engineer scheduling. The role also applies SLA management and Remedy.
Full job description
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
Candidate should have 12+ years of experience Service Delivery
Experience in coordinating with Customer, Suppliers and other stakeholders
MIS reports handling experience
Sound knowledge and Experience in the site management
Knowledge of radio base station and work experience in Cell site deployment
Experience in cell site validation and understand the requirements
Proactive skills required to manage various situations
Understanding of Field engineer scheduling and manage site visits
Experience in supervising team members’ work and providing support on queries.
KPI management such as SLA
Periodic update to customers is key activity/responsibility
Constantly monitor and report on project progress and status to all stakeholders
Experience in managing international customer
Conflict management
Strong Verbal and written communication skills
A good team player & good customer experience
Knowledge of PEGA, ORMT, Remedy