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Jr Customer Service Executive - Service Delivery & Management at Tata Communications — Pune

Experience0–3 yrs
SalaryNot disclosed
RoleNetwork Engineer
Work modeonsite
Posted14 Oct 2026

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About Tata Communications

Tata Communications is hiring in Pune in telecom. This role looks for around 0+ years of experience.

Skills

SDH
MPLS-TP
OTN Configuration
EMS
NMS

The role

Works as a customer service delivery engineer for a telecom company. Configures and provisions SDH and MPLS-TP services on enterprise networks, performs circuit migrations and change management, and troubleshoots network devices. Applies OTN Configuration and EMS and NMS systems.

Full job description

a) Key Objective / Purpose of the Job:

The key objective of the position is to provision SDH/ MPLS-TP based services on Tata Communication Global Enterprise network. The position will serve as the Technical Authority assisting in deriving implementation guidelines for the Projects. In addition to provisioning new services, the position is also responsible for performing migrations and change managements on the existing customer circuits during critical planned events and downtimes.

b) Major Activities

Provision MPLS-TP based services on Tata Communication Global Enterprise network.

The position requires coordinating with various teams for provisioning related issues and resolving the same.

Supporting 24x7 shift activities with flexibility.

Provide assistance to team members by way of assisting them in resolving challenging technical problems, sharing knowledge and adhering to quality processes in ensuring objectives are met.

The above mentioned configuration of services to be done on primarily on all SDH Devices(ECI/Tejas/Huawei/Ciena) and also include MPLS-TP devices (CIENA/HUAWEI), along OTN Configuration.

Performing migrations and change managements on the existing customer circuits during critical planned events/ downtimes and ensuring the activity completion in stipulated time frames.

Knowledge of EMS and NMS system for working in node related and service configuration activities.

II) Person Specification:

a) Essential Qualifications:

Candidate must possess at least a Bachelor of Engineering/Technology (Telecommunication/ Computers) or equivalent degree with min 6 months of work experience.

b) Requisite Skills:

Technical

Telecom Experience. Sound knowledge of products and services. Sound knowledge of SDH and MPLS-TP Equipment and configuration. Configuration and troubleshooting skills on SDH and MPLS-TP is a must

Functional

Problem-Solving abilities will help stay on top of issues besides helping in resolving the same smoothly efficiently.

Good Interpersonal skills matters.

Systems and process knowledge are key drivers on the job.

Behavioral

Systematic approach towards work areas.

Good analytical skills

Ability to work in team

Should be able to cope up excellently under stressful circumstances.

Good communication skills

c) Work Experience

Should have worked in a service provider's environment where network device configuration, migration would be a Core activity. Familiarity with SDH and MPLS-TP Devices is a must.

0-3 years experience is desirable.