Engineer - IT Operations & Infrastructure

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Role Summary

We are seeking a skilled and proactive Windows Administrator (L2) with 3 to 5 years of experience in managing and supporting enterprise Windows environments. The ideal candidate will be responsible for day-to-day administration, monitoring, troubleshooting, and maintenance of Windows servers while ensuring system availability, performance, and security.

Key Responsibilities

Manage and administer Windows Server environments (2012, 2016, 2019, 2022).

Perform installation, configuration, monitoring, and troubleshooting of Windows Servers.

Administer and support Active Directory, Group Policy, DNS, DHCP, and File Services.

Handle user account management, permission assignments, and access control.

Monitor server health, performance, and capacity using monitoring tools.

Perform incident management, problem management, and root cause analysis for recurring issues.

Execute OS patching, security updates, and vulnerability remediation activities.

Manage and troubleshoot Windows services, IIS, and application-related issues.

Support backup and recovery operations using enterprise backup solutions.

Participate in disaster recovery and business continuity activities.

Create and maintain technical documentation, SOPs, and knowledge articles.

Work closely with cross-functional teams including Security, Network, Database, and Application teams.

Ensure adherence to ITIL processes and organizational compliance requirements.

Provide support during maintenance activities, audits, and critical incidents.

Windows Administration

Windows Server 2012/2016/2019/2022 Administration

DNS, DHCP, File & Print Services

User and Access Management

Infrastructure & Virtualization

VMware vSphere / Hyper-V Administration

Server Provisioning and Decommissioning

Cluster Services and High Availability Concepts

Security & Compliance

Windows Security Hardening

Patch Management

Antivirus/Endpoint Security Management

Vulnerability Remediation

Automation & Scripting

PowerShell Scripting

Batch Scripting (Basic to Intermediate)

Desired Skills

Basic understanding of Microsoft Azure and Cloud Infrastructure.

Experience in handling security advisories and remediation activities.

Knowledge of ITIL processes and ticketing tools such as ServiceNow.

Exposure to automation and infrastructure management tools.

Educational Qualification

Bachelor's Degree in Computer Science, Information Technology, or related field.

Relevant certifications preferred:

Microsoft Certified: Windows Server / Azure Administrator

ITIL Foundation

Soft Skills

Strong troubleshooting and analytical skills.

Excellent verbal and written communication.

Ability to work in a 24x7 support environment and rotational shifts.

Strong ownership and customer-focused attitude.

Ability to manage multiple priorities in a fast-paced environment.