Engagement Manager (Pune)
Sailpoint Technologies · Pune
- Experience0–4 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted25 Sept 2026
About Sailpoint Technologies
Sailpoint Technologies is hiring in Pune in technology software. This role looks for around 0+ years of experience.
Skills
- service delivery
- project staffing
- customer success
- process improvements
- risk management
- stakeholder management
The role
A delivery manager at a technology software company oversees customer engagements, aligning service delivery, project staffing, and customer success while managing risks and stakeholder workshops. The role drives process improvements and operational excellence.
Full job description
Responsibilities
- Oversee multiple engagements, ensuring alignment between customer expectations and service delivery.
- Manage resources, project staffing, and team performance.
- Track project progress using internal tools, report service consumption, and provide transparency to stakeholders.
- Identify risks, mitigate challenges, and ensure engagements remain on track.
- Collaborate with cross-functional teams including Sales, Professional Services, and Customer Success Management.
- Provide mentorship and guidance to junior team members.
- Lead small- and large-scale customer discussions, workshops, and engagements.
- Drive operational excellence, process improvements, and efficiency initiatives.
- Serve as a strategic advisor to customers and maintain long-term customer success and retention.
- Support qualified growth and performance management of regional team members. .