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Customer Service Executive- Customer Service Operations - Customer Service Operations at Tata Communications — Pune

Experience2–4 yrs
SalaryNot disclosed
Work modeonsite
Levelmid
Posted17 Sept 2026

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About Tata Communications

Tata Communications is hiring in Pune in telecom. This role looks for around 2+ years of experience.

Skills

telecommunications network understanding
Access Technologies
service impact assessment
Netcool
Remedy
E6000 (CMTS)
NxT
Tableau
broadband network

The role

A customer service operations executive at a telecommunications company monitors broadband network alarms, performs service impact assessment, and manages incident tickets using Netcool. The role also applies telecommunications network understanding and access technologies to identify faulty network segments.

Full job description

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

24X7 Monitoring of network events, alarms and ticket creation

Alarms filteration and Ticket raising based on business rules

Ticket co-relations and assignment to correct resolver group

Perform Alarm-Event correlation, Service Impact Assessment

- Notify Retail/Wholesale Service Provider of incidents - outage notifications

Support and execute the Real Time Change Management (Planned Outage) process

Maintain "Work logs" for each ticket

2-4 Years of experience in:

Basic Telecommunications network understanding

Basic Knowledge of Access Technologies (FTTx and HFC)

Understanding of alarms and ability to identify service impact

Good written English and communications skills

Netcool, Remedy, E6000 (CMTS), , NxT, Tableau, knowledge preferred

Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)

Shift

24 x7 rotational shift including Australia business hours shift from 2:30AM to 11:30AM