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Assistant Manager - Service Delivery & Management at Tata Communications — Pune

Experience9–13 yrs
SalaryNot disclosed
Work modeonsite
Levelexecutive
Posted22 Sept 2026

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About Tata Communications

Tata Communications is hiring in Pune in telecom. This role looks for around 9+ years of experience.

Skills

ZIA (Zscaler Internet Access)
ZPA (Zscaler Private Access)
ZTB (Zero Trust Branch)
App Connectors Service Edge
Zscaler Client Connector (ZCC)
SSL Inspection Certificate Management
Network Troubleshooting Log Analysis
ITIL Incident, Problem, and Change Management

The role

A service delivery manager at a telecom company operates and optimizes Zscaler services for secure enterprise access, applying Zero Trust architecture and ITIL. Troubleshoots Zscaler Client Connector issues, manages SSL Inspection Certificate Management, and performs Network Troubleshooting Log Analysis.

Full job description

Roles Responsiblities -

Responsible for the operation, monitoring, troubleshooting, and optimization of Zscaler services, including ZIA, ZPA, ZTB, and App Connectors. Ensures secure user access, policy compliance, service availability, and efficient resolution of incidents while supporting Zero Trust architecture across the enterprise.

Provide operational support and troubleshooting for Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), Zero Trust Branch (ZTB), and App Connectors.

Investigate and resolve user access issues related to internet, SaaS, and private applications.

Troubleshoot Client Connector connectivity, authentication failures, posture check failures, tunnel issues, and policy enforcement problems.

Monitor the health and performance of ZIA, ZPA, ZTB, and App Connector infrastructure, ensuring service availability and adherence to SLAs.

Manage and support ZPA Application Segments, Segment Groups, Access Policies, Server Groups, and App Connectors.

Perform log analysis and troubleshooting using Zscaler analytics, audit logs, and traffic logs to identify root causes and recommend corrective actions.

Key Technical Skills

ZIA (Zscaler Internet Access)

ZPA (Zscaler Private Access)

ZTB (Zero Trust Branch)

App Connectors Service Edge

Zscaler Client Connector (ZCC)

SSL Inspection Certificate Management

Network Troubleshooting Log Analysis

ITIL Incident, Problem, and Change Management