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Assistant Manager - Service Delivery & Management at Tata Communications — Pune

Experience2–7 yrs
SalaryNot disclosed
Work modeonsite
Levelmid
Posted16 Sept 2026

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About Tata Communications

Tata Communications is hiring in Pune in telecom. This role looks for around 2+ years of experience.

Skills

Zscaler Internet Access
Zscaler Private Access
Zero Trust Branch
App Connectors
Zscaler Client Connector
SSL Inspection & Certificate Management
Network Troubleshooting
Log Analysis
ITIL Incident, Problem, and Change Management

The role

A Zscaler service delivery specialist at a telecommunications company operates and optimizes secure access services, troubleshooting Zscaler Internet Access and Zscaler Private Access across enterprise users and applications while supporting Zero Trust architecture. Expertise in SSL Inspection and Certificate Management strengthens policy compliance, service availability, and incident resolution.

Full job description

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Roles & Responsiblities -

Responsible for the operation, monitoring, troubleshooting, and optimization of Zscaler services, including ZIA, ZPA, ZTB, and App Connectors. Ensures secure user access, policy compliance, service availability, and efficient resolution of incidents while supporting Zero Trust architecture across the enterprise.

Provide operational support and troubleshooting for Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), Zero Trust Branch (ZTB), and App Connectors.

Investigate and resolve user access issues related to internet, SaaS, and private applications.

Troubleshoot Client Connector connectivity, authentication failures, posture check failures, tunnel issues, and policy enforcement problems.

Monitor the health and performance of ZIA, ZPA, ZTB, and App Connector infrastructure, ensuring service availability and adherence to SLAs.

Manage and support ZPA Application Segments, Segment Groups, Access Policies, Server Groups, and App Connectors.

Perform log analysis and troubleshooting using Zscaler analytics, audit logs, and traffic logs to identify root causes and recommend corrective actions.

Key Technical Skills

ZIA (Zscaler Internet Access)

ZPA (Zscaler Private Access)

ZTB (Zero Trust Branch)

App Connectors & Service Edge

Zscaler Client Connector (ZCC)

SSL Inspection & Certificate Management

Network Troubleshooting & Log Analysis

ITIL Incident, Problem, and Change Management