Treasury Management Application Support (Quantum)

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

Bachelor of Commerce/Business

Treasury Management Application Support - 6+ Years of Experience – EMEA Shift – Pune Location ‌

About The Team

The FIS Enterprise Treasury Client Experience (CX) team provides product support to global clients using Quantum (FIS Treasury and Risk Manager - Quantum Edition). The team investigates functional and technical product issues, manages client communication, coordinates with internal resolver teams, and supports reliable day-to-day use of the Quantum application.

What You Will Be Doing

Own complex Quantum incidents and service requests from initial assessment through resolution, workaround, or effective hand-off, with clear accountability and timely updatesInvestigate functional and technical issues using application behavior, logs, SQL queries, configuration details, interfaces, job status, and other available diagnostic evidenceAssess business impact and priority, manage escalations, and provide clear and accurate communication to clients and internal stakeholdersProvide product guidance across Quantum treasury workflows, including cash and liquidity management, payments, bank reconciliation, statements, accounting, reporting, interfaces, and related controlsReproduce reported issues where possible, document findings, and coordinate with Product, Engineering, Professional Services, Hosting, Database, Network, and other resolver teamsDrive problem investigation and root cause coordination for recurring or high-impact issues, and convert findings into preventive actions, knowledge content, or support process improvementsSupport client discussions, incident calls, product issue reviews, risk updates, and action tracking for assigned casesContribute to upgrade, release, testing, configuration, and post-change support activities as requiredMaintain high-quality ticket updates, investigation notes, handovers, troubleshooting procedures, and knowledge articlesWork effectively across APJ, EMEA, and US stakeholder groups in a global support environmentFollow security, privacy, audit, and service management requirements while handling client information and production issues

What You Bring

Required experience and domain knowledge

6+ Yrs of Hands-on experience supporting a Treasury Management SystemRelevant experience in product support, client services, treasury management, cash management, payments, banking, or financial application supportWorking knowledge on SQL is preferredWorking knowledge of treasury operations, including cash and liquidity management, payments, settlements, bank reconciliation, statements, accounting, and daily treasury controlsBasic working knowledge of key Quantum modules is advantageous, including Static Data Configuration; Cash Management (Cash Explorer); User Management; Pricing for Money Market and Bond instruments; Accounting Reporting (Accruals and Positions); Bank Import (Bank Statements and Balance Imports); and Accounting (General Ledger)Experience managing incidents, service requests, escalations, and problem investigations in an SLA-driven support environmentExperience communicating directly with global clients and explaining technical or functional issues in clear business languageAbility to work independently, prioritize competing client issues, and collaborate effectively as part of a global team

Technical And Operational Skills

Strong functional and technical troubleshooting skills for enterprise financial applicationsGood working knowledge of SQL and relational database concepts, with the ability to analyze dataAbility to interpret application logs, interface status, job results, error messages, and configuration detailsUnderstanding of application architecture, integrations, secure file transfer, and hosted or cloud environmentsExperience with ServiceNow, Jira, or comparable service management and defect-tracking toolsGood documentation skills for ticket updates, client communication, handovers, troubleshooting guides, and KB articlesKnowledge of SWIFT messaging and ISO 20022 is advantageous where relevant to supported Quantum workflows

Preferred Knowledge Or Experience

Experience with Quantum (FIS Treasury and Risk Manager - Quantum Edition) is strongly preferred or other product experience also good to haveExperience supporting global banks or corporate treasury clients is advantageousITIL Foundation, treasury, payments, SQL, cloud, or service management certification is advantageousExperience contributing to knowledge management, automation, monitoring improvements, or support process improvement is preferredFluent written and spoken English

What We Offer You

An opportunity to support global treasury clients using a leading FIS treasury solutionLearning and career development across product support, treasury, technology, and client serviceExposure to global clients and cross-functional teamsHealth and family protection benefits, career mobility opportunities, learning offerings, and an adaptable home-office work model, subject to applicable company policies

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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