Customer Service Coordinator
Wolters Kluwer · Pune/Pimpri-Chinchwad Area
- Experience5–8 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted30 Sept 2026
About Wolters Kluwer
Wolters Kluwer is hiring in Pune/Pimpri-Chinchwad Area in technology software. This role looks for around 5+ years of experience.
Skills
- customer service strategies
- project management
- data analysis
- quality assurance
- regulatory compliance
The role
A customer service coordinator at a technology software company resolves complex customer issues, develops customer service strategies, and manages quality assurance and regulatory compliance. The role also applies project management and data analysis to improve operations and guide service teams.
Full job description
About the Role:
As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges. You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level.
Responsibilities:
Resolve high-impact and complex customer issues. Develop and implement customer service strategies. Lead and coordinate large-scale projects aimed at process improvement. Provide expert advice and guidance to junior associates and supervisors. Create and deliver in-depth training programs. Monitor and evaluate performance metrics to identify areas for improvement. Collaborate with cross-functional teams to enhance customer satisfaction. Ensure compliance with company policies and industry regulations. Implement and monitor quality assurance standards. Serve as a subject matter expert in operational and administrative processes.
Skills:
Expert Communication: Exceptional ability in all forms of communication. Strategic Insight: In-depth understanding of customer service strategies. Advanced Problem-Solving: Mastery in resolving complex and high-impact issues. Leadership & Mentorship: Strong ability to guide and develop team members. Project Management: Skilled in planning, executing, and managing large-scale projects. Analytical Proficiency: Advanced capability in data analysis and metrics evaluation. Quality Assurance: Expert understanding of QA standards and practices. Regulatory Knowledge: Thorough knowledge of industry regulations and compliance.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.