Associate II, Securities Operations (Transfer Agency and Mutual Funds)

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

Bachelor's Degree

Job Description

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About The Team

The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.

At FIS we provide a service to clients via various channels like Transaction processing, Chat etc. Customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.

This is for Dealer Service / Main office service team

What You Will Be Doing

Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate actionPerforming quality control activities to ensure quality standards are metProducing template email or written correspondence to customers, when appropriateAdhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and qualityAdhering to all fund/company policies and regulatory controls/requirementIdentifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or serviceGuiding/mentoring peers on less complex processesExcellent customer service skills that build high levels of customer satisfactionStrong phone, verbal and written communication skills, along with active listeningCustomer focus and adaptability to different personality typesDemonstrates effective people skills and sensitivities when dealing with othersAbility to work both independently and in a team environment

What You Bring

1 to 3 Years of experience from Mutual fund and transfer agency process or Finance Shift time – 8~30 PM to 6~30 AMReady to work in night shifts (5 days in a week)Hybrid model – 3 days in a weekExcellent communication and interpersonal skillsExcellent knowledge of Customer Services; Global mindset (Desirable)

What We Offer You

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you~

A voice in the future of fintechAlways-on learning and developmentCollaborative work environmentOpportunities to give backCompetitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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