Associate Advanced, Securities Operations(Dealer Services / Main Office Services (MOS))

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Job Posting Description

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About The Team

The Transfer Agency (TA) function is a core operational division responsible for end‑to‑end transaction processing, record keeping, and shareholder servicing for mutual fund and investment management clients. The team supports the full lifecycle of investor and distributor activity, ensuring accuracy, timeliness, and regulatory compliance across all transaction and servicing functions.

Within TA, the Dealer Services / Main Office Services (MOS) team acts as a critical interface between fund managers, intermediaries, distributors, platforms, and internal operations teams. The group enables seamless transaction flow, data integrity, and issue resolution across multiple servicing channels.

At FIS, we deliver client and intermediary support through multiple channels including transaction processing, workflow tools, chat, email, and telephonic interactions. Services include but are not limited to - account setup, shareholder and dealer data maintenance, transaction management, reconciliations, reporting, and overall record keeping, while maintaining high service levels and client satisfaction.

What You Will Be Doing

The Specialist role requires strong business and operational knowledge, with the ability to function as a subject matter expert while independently resolving moderate to complex operational issues. This individual acts as a key support resource to the direct leader in managing day‑to‑day operational functions and is expected to exercise sound judgment, apply acquired knowledge, and take ownership of outcomes. The role demands a high level of accountability, independence, and proactive engagement to ensure service level commitments and business objectives are consistently met.

Act as a subject matter expert for the team by independently researching and resolving complex, non‑routine, and escalated operational issuesServe as a resource to the direct leader by supporting day‑to‑day operational oversight and contributing to the effective execution of operational prioritiesPerform work independently with minimal guidance, following defined procedures to complete moderate to complex assignments that may vary in natureExercise judgment using acquired skills and business knowledge to assess situations, identify issues, and recommend or execute corrective actions, particularly in unique or non‑standard scenariosSupport daily operational deliverables by allocating work across resources, monitoring shared and individual work baskets, and ensuring all tasks are completed within defined SLAsProactively monitor workflows to identify process gaps, issues, processing errors, or potential SLA and data privacy incidents, and escalate concerns to management in a timely manner to enable prompt resolutionDeliver a high standard of service to clients and their clients (back‑office firms / broker‑dealers) through various channels of communication, including email and phoneAddress client and internal inquiries and perform account maintenance to ensure accuracy of records related to account owners, back‑office firms, and associated entitiesAssist customers by initiating and managing payment investigations, maintenance requests, fulfillment requests, and fee reversalsCollaborate effectively with internal teams and external clients to resolve outstanding issues, comply with customer requests, and respond to inquiries in a timely and professional mannerFollow up as required to ensure prompt resolution of client inquiries and escalated situationsInterface with clients to understand current and future servicing needs, provide status updates, and discuss progress toward resolutionEnsure service expectations are consistently met by establishing rapport with requestors and back‑office firms and setting clear expectations for account‑related and servicing requestsComplete all assigned tasks and transactions accurately and within established timelines, demonstrating strong ownership, attention to detail, and accountability for individual workMaintain comprehensive knowledge of MOS division services, products, policies, and procedures, and remain current on changes to existing processesParticipate, as required, in business reviews to gain insight into clients’ strategic direction and better understand product and service offeringsIdentify opportunities for process improvement by evaluating existing workflows, highlighting gaps or inefficiencies, and recommending practical solutions that enhance operational efficiency, accuracy, and service qualityPerform other related duties as assigned to support operational and business objectives

What You Bring

5 to 6 years of experience from Mutual Fund / Financial Services backgroundStrong knowledge of Transfer Agency operations is mandatory, with hands-on experience across transaction processing, record keeping and shareholder servicingWorking knowledge of Dealer Services / MOS is an added advantageExcellent knowledge of Customer Services; Global mindset (Desirable)Ready to work in night shifts (5 days in a week)Ready for rotational shifts

What We Offer You

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you~

A voice in the future of fintechAlways-on learning and developmentCollaborative work environmentOpportunities to give backCompetitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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