Analyst Senior, Managed Service(IntelliMatch)

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About The Team

We are seeking professionals to join our FIS DIM Managed Service team. Supporting DIM Upgrade and Change team, responsible for supporting global FIS® Data Integrity Manager (DIM) clients. This role also requires hands‑on client interaction and coordination with cross‑functional teams such as Development, Product, Professional Services, and IT Operations to ensure successful delivery of changes, upgrades, and migrations.

What You Will Be Doing

This role is part of the Managed Services team and is responsible for the delivery of the FIS Data Integrity Manager (DIM) Reconciliations Book of Work (BoW), Dedicated Projects, Upgrades, and Migrations for Managed Services clients.

Principal Responsibilities~ The successful candidate will be involved in all the following aspects of the role. Primary accountability includes in the following sequence –

Ownership of Upgrade and/or Migration Projects

Support UAT activities and conduct thorough regression testing to deliver high‑quality, defect‑free changes to Production while ensuring platform stabilityPerform UAT for application and functional changes following application or platform upgradesDevelop and implement required fixes or enhancements identified during testing to address platform or application dependenciesProactively eliminate duplicate testing by shifting all standard product regression testing scenarios from Support to Developmentundefined

Ownership of BAU Activities and Changes

Onboard new reconciliations and maintain existing reconciliations in line with defined reconciliation standards to ensure the platform remains compliant with all non‑discretionary requirements, including mandatory changes, regulatory changes, and FIS software and hardware policiesDesign and implement changes in partnership with internal stakeholders, change delivery teams, and client teamsDocument all changes with the required test evidence, implementation instructions, and post‑deployment validation checksDrive optimization across existing scheduled jobs, matching rules, reports, and configurationsIdentify and implement automation opportunities to improve process efficiency and reduce manual effortundefined

L3 Support and Escalation Assistance

Provide analytical and subject‑matter expertise to support broader strategic and operational initiativesCollaborate with cross‑functional teams to identify pain points, improve processes, leverage domain expertise, and drive automation and efficiencyResolve client escalations in collaboration with support teams and deliver clearly documented root cause analyses for client communication

What You Bring

Technical Competencies

Candidate should have 4–10 years of overall IntelliMatch (FIS Data Integrity Manager) experience, with a strong blend of application support, reconciliation development, and change deliveryCandidate must have a working knowledge of both ITIL and Agile methodologies, with experience operating in production support and project‑driven delivery modelsStrong hands‑on experience with IntelliMatch configuration, including reconciliation setup, matching rules, workflows, reports, scheduler jobs, and automationProficiency in SQL (analysis, troubleshooting, data validation) and familiarity with IntelliMatch logs, database structures, and batch processingGood to have experience in DIM upgrades and/or migrations, including UAT coordination, regression testing, cutover activities, and post‑production stabilizationAbility to independently analyse complex production issues, perform root cause analysis, and drive resolution in collaboration with L2/L3, Development, and Infrastructure teamsExperience working in managed services environments, supporting multiple clients while adhering to SLAs, governance, and compliance standardsCandidate is expected to support projects and managed services clients across APAC, EMEA, and US regions and should be comfortable working across global time zones, including overlapping business hours and shift‑based coverage, as required (rotational or non‑rotational based on business needs)

Qualifications

Bachelor’s degree in computer science or related field· ITIL Basic certification – desirable· Agile Scrum/Kanban Certification – desirable

Competency

(Professional & Client Engagement Competencies)

Strong verbal and written communication skills are essential, as the role involves extensive client interaction (up to 50%), including requirements discussions, solution walkthroughs, and issue resolutionAbility to mentor junior team members and provide technical guidance on IntelliMatch best practicesStrong ownership mindset, with end‑to‑end accountability for deliverables across BAU, projects, and client escalationsExposure to process optimization and automation initiatives to improve efficiency and platform stabilityDemonstrates strong accountability, problem‑solving, and client confidence, especially in high‑visibility situations.

What We Offer You

A modern, international work environment and a dedicated and motivated teamA competitive salary and benefitsA variety of career development tools, resources and opportunitiesTime to support charities and give back in your communityA fantastic range of benefits designed to help support your lifestyle and wellbeingGreat workspaces with dedicated and motivated colleaguesA broad range of professional education and personal development opportunitiesA work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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