Technical Engineer - Process Intelligence

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

© 2026 Akzo Nobel N.V. All rights reserved.

Job Purpose

Design, configure, test, and continuously improve enterprise process intelligence solutions and business process monitoring capabilities using Celonis EMS and related enterprise technologies.

Support business transformation initiatives through IT changes, Agile DevOps delivery, and process optimization activities in line with global Information Technology (IT), enterprise architecture, and security standards to enable operational excellence, process transparency, and measurable business value.

The role contributes to data-driven decision making by translating business process requirements into scalable process mining solutions, dashboards, analytics, and actionable insights across global business functions.

The Technical Engineer in IT Operations is responsible for translating business process requirements into detailed functional designs, Celonis stories, KPIs, dashboards, and EMS configurations in accordance with enterprise architecture and security standards. Working within projects, operational changes, and Agile DevOps teams, the Functional Engineer coordinates the preparation, review, execution, and testing of process mining solutions while ensuring high-quality delivery and stakeholder alignment throughout the implementation lifecycle.

The Technical Engineer actively collaborates with business process owners, implementation partners, and external consultants during the execution of enhancements and deployments. The role contributes to incident resolution, root cause analysis, process optimization initiatives, and continuous improvement activities to strengthen operational performance and process transparency.

The Functional Engineer in Application Delivery is responsible for leading enterprise-wide process intelligence initiatives and defining scalable process mining solutions across business domains. The role drives strategic transformation programs, establishes governance standards, mentors team members, and partners with Architects and senior stakeholders to design advanced analytics, AI-enabled process intelligence capabilities, and sustainable optimization roadmaps.

The Functional Engineer oversees large-scale implementations and complex operational changes together with strategic partners and cross-functional teams. The role ensures quality execution, monitors delivery progress, governs testing and deployment activities, and leads continuous improvement, incident management, and process mining best practice adoption across the organization.

We are seeking an experienced Functional Engineer with a strong background in process mining and a proven track record in designing & implementing impactful process mining use cases. The ideal candidate will possess deep expertise in using Celonis to analyse, optimize, and transform key business operations, particularly within finance and supply chain functions.

You will leverage Celonis Process Intelligence capabilities, AI-driven insights, and Agentic Automation features to drive digital transformation initiatives by identifying operational inefficiencies, opportunities for potential savings, and developing advanced Celonis applications, dashboards, and intelligent workflows that enhance performance and achieve business objectives.

The role will also contribute to the adoption of AI-powered process optimization, predictive analytics, intelligent recommendations, and autonomous action orchestration across enterprise processes

Key Activities

Story specification

Translate business process requirements into clear and detailed Celonis solution designs. Own and develop high-quality stories and configuration specifications for Engineers, Developers, and implementation partners to translate into dashboards, process models, integrations, analytics, and EMS configurations including implementation proposals and deployment planning.

Development & delivery

Guide, coordinate, and oversee the preparation, implementation, and deployment of process intelligence solutions and related configurations. Ensure that all internal and external partners follow established standards including process documentation, governance controls, testing procedures, naming conventions, and architectural principles. Review, approve, and control the implementation of new enhancements, dashboards, KPIs, analytics models, and process mining capabilities across enterprise solutions.

This results in sustainable, scalable, and business-aligned solutions delivered in close collaboration with stakeholders, business process owners, and external service providers. Solutions are developed according to enterprise architecture and security standards, while changes are properly prepared, documented, validated, and implemented to deliver operational insights and measurable business outcomes.

Testing

Own and coordinate testing activities for Celonis stories, dashboards, process models, and integrations. Develop and maintain test scenarios, review test outcomes, support user acceptance testing, coordinate business sign-off, and contribute to release planning and test management activities to ensure reliable and high-quality deployments.

Incident management

Perform functional and technical analysis of incidents, data quality issues, and process intelligence disruptions based on business impact and severity. Conduct root cause analysis, document findings, coordinate corrective actions, and oversee deployment of fixes to ensure timely and effective issue resolution and stable operational performance.

Process management and improvement

Monitor and analyze the performance, adoption, and security of Celonis solutions and related enterprise applications against agreed service and business KPIs. Actively contribute to process optimization initiatives through dashboard development, operational insight visualization, automation, and advanced analytics. Maintain visibility of technical debt and collaborate closely with Domain Architects and delivery teams to continuously improve process intelligence capabilities, DevOps practices, and platform stability.

Project support

Support project and program managers by taking ownership of process intelligence deliverables including requirements gathering, configurations, dashboards, analytics, testing, and deployment coordination. Define, plan, manage, and execute assigned activities in alignment with IT delivery leads and business stakeholders to ensure efficient realization of project objectives and transformation outcomes.

Experience

Has solid knowledge of Celonis capabilities, process intelligence solutions, and integration approaches within a functional domain and translates business process requirements into scalable dashboards, KPIs, and solution designs. Participates in projects and operational changes up to €100K with limited supervision.

Demonstrates working knowledge of Agile delivery and DevOps collaboration principles.

Performs medium-complexity process analysis, recommends optimization measures, and assesses implementation impacts across related business areas.

Identifies inefficiencies in process intelligence solutions and recommends tactical improvements within the functional domain.

Ensures high-quality specifications, testing, deployment, and incident management for medium-complexity process intelligence solutions and operational improvements.

Advises stakeholders on the effective use of process intelligence applications, dashboards, and integrations.

2–5 years of relevant experience in Celonis, process intelligence, business process optimization, or enterprise application delivery

Relevant Bachelor or Master degree

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 55902