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Tech Supp Professional at Honeywell Technologies — Pune Division

Experience2–5 yrs
SalaryNot disclosed
Work modeunknown
Levelmid
Posted23 Sept 2026

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About Honeywell Technologies

Honeywell Technologies is hiring in Pune Division in manufacturing industrial. This role looks for around 2+ years of experience.

The role

A mid-level Tech Support Specialist role at a life-sciences focused enterprise software company within Honeywell. You provide L2 technical software support, handling escalated cases through issue replication, investigation, resolution, and root cause analysis while coordinating with product management and R&D. Required skills include Salesforce (Salesforce Flow and case lifecycle management), CRM tools/support ticketing systems, SQL, and at least one programming language (Java, Python, or Apex), plus debugging across cloud-based applications and workflows and familiarity with life sciences domain terminology. Location is Pune Division, Maharashtra, India; work mode is not specified, with rotational shifts across APAC, EMEA, NA regions and weekends.

Full job description

RESPONSIBILITIES

Job Description

As a Tech Support Specialist here at Honeywell, you will play a crucial role in providing exceptional technical support for our customers, ensuring their experience with our products and services is seamless and satisfactory.

In this position, you will deliver dependable technical software support for enterprise quality management software geared toward the life sciences industries to both internal and external customers at the L2 level. You will provide professional coverage of the Technical Software Support center. Your focus will be on ensuring accuracy, providing timely feedback, and enhancing customer satisfaction. You will facilitate prompt identification, investigation, resolution, replication of technical issues, and conduct root cause analysis. You will cultivate internal relationships with product management and R&D teams to expedite complex cases.

Additionally, you will gain a comprehensive understanding of customer needs. You will promote a culture of knowledge-sharing, utilizing effective methodologies and tools. You will assist in developing processes for Technical Software Support and ensure that all activities and communications are accurately documented and recorded. You will also address any systemic coordination challenges.

Responsibilities

Lead resolution of complex and escalated support cases, ensuring timely closure and maintaining high case hygiene standardsAdhere to established support protocols to build strong client relationships and deliver consistent, high-quality serviceCollaborate with cross-functional teams to compile and present summaries of recurring client issues

Qualifications

QUALIFICATIONS

Technical Skills & Domain Expertise

Proficiency in Salesforce platform, including Salesforce Flow and case lifecycle managementExperience with CRM tools and support ticketing systemsDebugging skills across cloud-based applications and workflowsBasic understanding of life sciences domain and terminologyWorking knowledge of SQL and at least one programming language (Java, Python, or Apex)

Qualifications

B.E./B.Tech in Computer Science, Information Technology, or Electronics & Communication2-5 years of experience in technical support or client-facing engineering rolesProven track record in managing complex and escalated support cases with a focus on client satisfaction and process hygieneExcellent communication and collaboration skills, with demonstrated success in client engagement and internal teamworkProactive mindset with a commitment to continuous improvement in support operationsFlexibility to work rotational shifts across APAC, EMEA, NA regions and weekends

Required Skills

TrackWise, TrackWise Digital, Salesforce, DBMS

ABOUT US

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.