Tech Supp Professional
Honeywell Technologies · Pune Division
- Experience2–5 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted29 Sept 2026
About Honeywell Technologies
Honeywell Technologies is hiring in Pune Division in manufacturing industrial. This role looks for around 2+ years of experience.
Skills
- Salesforce
- Salesforce Flow
- CRM tools
- support ticketing systems
- debugging
- cloud-based applications
- life sciences domain
- SQL
- Java
- Python
- Apex
- TrackWise
- TrackWise Digital
- DBMS
The role
A technical support engineer at an industrial automation company provides technical software support for life sciences quality management systems, resolves Salesforce cases, and applies SQL, debugging, and life sciences domain expertise to investigate cloud application issues. The role also uses TrackWise and Salesforce Flow to manage complex customer cases and coordinate product resolutions.
Full job description
Job Description
As a Tech Support Specialist here at Honeywell, you will play a crucial role in providing exceptional technical support for our customers, ensuring their experience with our products and services is seamless and satisfactory.
In this position, you will deliver dependable technical software support for enterprise quality management software geared toward the life sciences industries to both internal and external customers at the L2 level. You will provide professional coverage of the Technical Software Support center. Your focus will be on ensuring accuracy, providing timely feedback, and enhancing customer satisfaction. You will facilitate prompt identification, investigation, resolution, replication of technical issues, and conduct root cause analysis. You will cultivate internal relationships with product management and R&D teams to expedite complex cases.
Responsibilities
Lead resolution of complex and escalated support cases, ensuring timely closure and maintaining high case hygiene standardsAdhere to established support protocols to build strong client relationships and deliver consistent, high-quality serviceCollaborate with cross-functional teams to compile and present summaries of recurring client issues.
Technical Skills & Domain Expertise
Proficiency in Salesforce platform, including Salesforce Flow and case lifecycle managementExperience with CRM tools and support ticketing systemsDebugging skills across cloud-based applications and workflowsBasic understanding of life sciences domain and terminologyWorking knowledge of SQL and at least one programming language (Java, Python, or Apex)
Qualifications
B.E./B.Tech in Computer Science, Information Technology, or Electronics & Communication2-5 years of experience in technical support or client-facing engineering rolesProven track record in managing complex and escalated support cases with a focus on client satisfaction and process hygieneExcellent communication and collaboration skills, with demonstrated success in client engagement and internal teamworkProactive mindset with a commitment to continuous improvement in support operationsFlexibility to work rotational shifts across APAC, EMEA, NA regions and weekends
Required Skills
TrackWise, TrackWise Digital, Salesforce, DBMS
About Us
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.