Team Leader- Operations
MetLife · Pune Division
- Experience6–7 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelsenior
- Posted16 Sept 2026
About MetLife
MetLife is hiring in Pune Division in insurance. This role looks for around 6+ years of experience.
Skills
- ITIL
- Active Directory
- VMware
- Citrix VDI
- Microsoft Exchange
- Dell EMC NAS
- SAN
- Rubrik
- RAID
- SQL
- Azure VDI
- ISO 27001
- ISO 20000
- English
- Spanish
- B.E/B.Tech
The role
A server platform operations lead at an insurance company manages ITIL, Active Directory, VMware, and Citrix VDI, coordinating incident resolution, vendor support, and infrastructure performance across business teams.
Full job description
Job Description
Position Title, Responsibility Level
TL/AM- IT Server Platform
Function
IT
Reports to
Service Delivery Leader
Permanent/ Temporary
Permanent
Span of Control
2-3 Vendor resources
Location
Pune
Basic Function
Responsible for managing the IT Server operations for Pune SiteResponsible for Operations, Incident and Problem Management for Server Domain This position will be the primary lead for all Pune business support activities on server platform , interacting with business, vendors and IT teams in India & US.Monitors overall server platform performance, including accountability for problem identification and escalation
Essential Functions
Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex problems within business committed SLA’sL3 Escalation point for end user computing issues (Software/Hardware) from engineering perspectiveUnderstanding of Active Directory configuration, setup and other routine tasksCoordinating with core team for troubleshooting/installation related to antivirus server, DC, DNS and DHCPGood understanding of messaging architecture fundamentals (MS Exchange)Hands on experience for administrating Storage devices (Dell EMC NAS, SAN etc), Backup solution (Rubrik) Virtual Environment (VM ware) Server hardware & RAID configuration Database clustering ( SQL)Insure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLifeEnsure timely closure of Annual Budgeting, Monthly Accrual’s to budget and define service level agreements with business partnersCoordinate for Blackberry/smart devices configuration with US/India teamCreate and maintain documentation related to ISO 27001/ISO 20000Work on Citrix and Azure VDI related issues
Primary Internal Interactions
Act as a SPOC for all internal & external audit and audit related requirementsWork with IT procurement team to provide inputs related to server platform related procurement
Primary External Interactions
Monthly / quarterly performance reviews with vendors, who are providing technical / hardware support to MetLife
Skills
Technical Skills
ITIL, MCSE/MCSAPreferably VMware certifiedProficiency in MS-Visio, Project, PowerPoint and excelCitrix VDI
Process Specific Skills
Soft Skills (Mandatory)
Excellent verbal and written communication skills ( English and Spanish)Understands how BPO operations are run and maintainedGood negotiation and convincing skills
Soft Skills (Desired)
Education Requirements
B.E/B.Tech or equivalent course in IT
Work Experience Requirements
6-7 years of experience with 3-4 in BPO/ITES environmentOpen for working in shifts aligned with US/India
Annexures
MetLife Core Values:
The Employee Should Adhere To MetLife Core Values
Be the BestSucceed TogetherPut Customers FirstMake Things Easier