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Sr Manager - Customer Interaction Suite at Tata Communications — Pune Division

Experience12–16 yrs
SalaryNot disclosed
Work modeunknown
Levelmanager
Posted24 Sept 2026

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About Tata Communications

Tata Communications is hiring in Pune Division in telecom. This role looks for around 12+ years of experience.

The role

Manager-level Sr Manager - Customer Interaction Suite role at telecommunications network services company Tata Communications, responsible for driving network operations and maintenance in the contact center, CPaaS & SaaS domain to minimize downtime and improve customer experience. Lead a domain-specific operations team and manage network operations including network analysis, uptime targets, repeat failure remediation, and vendor operational reviews, with direction and escalation support to a 24*7 NOC team. Requires 12-16 years of relevant experience in operations and project implementation of network technology and customer experience management; includes handling marine cables, network equipment, facility and security operations. Location is Pune Division, Maharashtra, India; work mode not stated.

Full job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

Responsible for driving network operations and maintenance in contact Center , CPaaS & SaaS domain with the objective of minimizing downtime of network infrastructure, providing quality of network, resolving network issues, and cost effectively enhancing customer experience. The role will involve- planning and implementing network improvement projects, managing network operations, network analysis, bringing in process and cost level improvements. This is a tactical role which has a significant mid-term impact on the business units overall results.

Minimum Qualifications & Experience

Graduate with 12-16 years of relevant experience

Other Knowledge & Skills

Extensive experience in operations and project implementation of network technologyCustomer experience managementUnderstanding of domain and related technologies

Key Responsibilities

Lead domain specific operations team to meet the uptime targets.Manage network operations and maintenance, this may include marine cables, network equipment's, facility, security operations for all sites and network.Ensure timely identification and fixing of network failures, review repeat issues to ensure permanent remedial actions are taken.Lead and drive operational review meetings with vendors.Develop tactics for improving operation efficiencies while improving service levels, employee retention and operational costs.Provide direction and escalation support to 24*7 NOC team.Manage difficult customer situations; respond promptly to customer needs; respond to requests for service and assistance.The role will lead a large team.