Sr Lead - Service Delivery & Management
Tata Communications · Pune Division
- Experience2–7 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelsenior
- Posted24 Sept 2026
About Tata Communications
Tata Communications is hiring in Pune Division in telecom. This role looks for around 2+ years of experience.
Skills
- SD-WAN
- Network infrastructure
- Routing and switching
- Wireshark
- Firewall operations
- Incident management
- Change management
The role
A service delivery professional in a communications and network services company. They manage enterprise SD-WAN and network infrastructure, troubleshoot routing and switching, and maintain service continuity across distributed sites. Their skills include SD-WAN, network infrastructure, routing and switching, Wireshark, firewall operations, incident management, and change management.
Full job description
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Responsible for managing, monitoring, troubleshooting, and optimizing enterprise SD-WAN and network infrastructure in a 24x7 operations environment. Acts as the highest level of technical escalation within operations, ensuring network availability, performance, security, and service continuity.
Monitor and manage SD-WAN infrastructure across multiple sites and regions.Configure and troubleshoot SD-WAN policies, application-aware routing, path selection, and WAN optimization features.Perform root cause analysis (RCA) for SD-WAN-related incidents.Manage device onboarding, provisioning, and lifecycle activities.Ensure optimal performance of internet, MPLS, broadband, and LTE connectivity.Support and maintain LAN, WAN, WLAN, and Data Center networks.Troubleshoot routing and switching issues involving:BGPOSPFEIGRPStatic RoutingVLANsSTPHSRP/VRRPManage network performance and capacity planning.Handle incident, problem, and change management activities.Incident and Problem ManagementAct as L3 escalation point for critical network incidents.Conduct detailed packet analysis using tools such as Wireshark.Coordinate with ISPs, carriers, and vendors for issue resolution.Lead Major Incident Management (MIM) calls and provide technical guidance.Prepare post-incident reports and preventive action plans.
Security and Compliance
Support firewall and network security operations.Ensure compliance with organizational security policies.Review access requests and network security changes.Assist during vulnerability assessments and audits.
Change and Release Management
Review and implement network-related changes.Perform risk assessment and rollback planning.Participate in maintenance windows and infrastructure upgrades.Validate successful implementation post-change.