Sr Customer Care Specialist
Aspen Technology · Pune Division
- Experience2–4 yrs
- SalaryNot disclosed
- Work modeunknown
- Levelmid
- Posted15 Sept 2026
About Aspen Technology
Aspen Technology is hiring in Pune Division in technology software. This role looks for around 2+ years of experience.
Skills
- Software licensing
- Customer entitlement analysis
- Cybersecurity triage
The role
A customer care specialist works in industrial software technology, handling Salesforce customer operations and software licensing support. They review customer entitlements, configure license files, resolve order and shipment inquiries, and triage cybersecurity calls while coordinating renewals, billing, and access. Their defining skills include Salesforce, software licensing, and customer entitlement analysis, alongside CRM systems, Microsoft Word, Microsoft Excel, and cybersecurity triage.
Full job description
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
Your Impact
Determining the eligibility of academic institutions against the University Program requirements.Reviewing contractual terms and conditions and working with Legal.Managing Salesforce opportunities and processing University Program renewals.Handling incoming requests (phone, e-mail and web) from customers and employees pertaining to customer orders, shipments, product installations, licenses, invoices and general customer service inquiriesConducting in depth review of license key configurations to understand customer requests for license key creation and deliveryConfiguring and creating license files including providing emergency license files to troubleshoot plant down situationsDetermining the correct license locking mechanism for each type of license file, retrieving license file locking mechanisms, and retrieving license system namesDetermining currently used versions and upgrade paths available for customersProviding access and delivering media upgrades and licensing to all internal and external customersProcessing all non-revenue license requests for internal and external customersProviding triage for emergency/cybersecurity calls, includes collecting information about product, version and business impactConducting in depth customer entitlement review by analyzing Service License Agreements, Software Maintenance agreements and researching entitlement data in the corporate entitlement databasesDetermining customer’s current credit status (outstanding invoices, credit hold and billing details) and working with Collections as needed to address customer requestsDetermining tax jurisdiction for physical shipments of locking hardware and mediaConducting reviews of all Voice of the Customer Surveys and liaising with other departments to address customer feedbackMaintaining web support entitlement by validating, authorizing, and revoking end-user accessGenerating reports for customer intelligence data from AspenTech field staff
What You'll Need
2-4 years of customer support experience in a fast-paced high-tech environmentCollege Degree preferredExcellent customer service and interpersonal skillsExceptional written and verbal communication skillsStrong attention to details and organizational skillsDemonstrated ability to handle multiple prioritiesAbility to work under tight deadlinesAbility to work well with limited supervisionExperience with using Salesforce or other CRM preferredExperience with using MS Office tools such as Word and Excel preferred