Senior KAM

Key Account Manager – Data & Analytics SaaSExperience: 4+ YearsLocation: Pune – OnsiteFunction: Key Account Management / Customer SuccessProduct Area: Data & Analytics SaaS / Technology Products

About the Role:We are looking for a Key Account Manager (KAM) to manage, grow, and strengthen relationships with our enterprise customers using our Data & Analytics SaaS products.The role will initially focus on Motor Sales Intelligence (MSI), an analytics and market intelligence platform that enables automotive businesses and OEMs to make data-driven decisions across areas such as Sales Planning, Product Planning, Dealer Network Development, Market Share Analytics, and competitive intelligence.The KAM will also be responsible for supporting VFI deliveries and other Data & Analytics engagements as the business evolves.The ideal candidate will have experience managing enterprise/B2B customers for SaaS, analytics, BI, data, technology, or other enterprise products. You should be comfortable understanding customer business requirements, working with data-driven products, coordinating with internal teams, managing deliveries, and identifying opportunities for account growth.

Key Responsibilities:Own and manage relationships with a portfolio of enterprise/B2B customers, acting as the primary point of contact.Understand customer business objectives and translate them into effective adoption and usage of our Data & Analytics products.Manage customer onboarding, implementation, product adoption, and ongoing delivery in coordination with internal teams.Work closely with customers to understand their business requirements and ensure timely and effective delivery of solutions.Conduct regular business reviews/QBRs to discuss product usage, outcomes, challenges, customer feedback, and opportunities.Manage and coordinate MSI and VFI deliveries, ensuring alignment between customer expectations and internal execution.Coordinate with Product, Analytics, Technology, Sales, and Customer Support teams to resolve customer requirements and issues.Explain analytics, dashboards, reports, and product capabilities to business and non-technical stakeholders.Monitor customer health, engagement, satisfaction, product adoption, and renewal indicators.Analyze customer usage and business data to identify gaps, opportunities, and areas for improvement.Build strong relationships with key stakeholders, including business heads, strategy teams, analytics teams, sales teams, and senior management.Identify opportunities for cross-selling, upselling, account expansion, and increased product adoption.Work closely with Sales to identify expansion opportunities and contribute to revenue growth from existing accounts.Develop customer success plans and ensure customers derive measurable business value from our products.Gather structured customer feedback and communicate customer requirements and insights to Product and Analytics teams.Proactively manage escalations, conflicting priorities, and delivery-related challenges to ensure a strong customer experience.Stay updated on relevant industry trends, customer business challenges, data/analytics use cases, and competitive solutions.

Requirements:Bachelor's degree in Business, Management, Technology, Finance, Economics, Engineering, or a related field.4+ years of experience in Key Account Management, Customer Success, Account Management, Client Servicing, Business Consulting, or a similar B2B customer-facing role.Experience managing enterprise/B2B customers is strongly preferred.Experience working with SaaS, data, analytics, BI, technology, or enterprise products.Experience in managing product implementation, customer deliveries, onboarding, or solution adoption.Strong understanding of data-driven products, analytics dashboards, reports, and business insights.Advanced Excel skills with the ability to analyze and interpret customer/business data.Strong communication, presentation, and stakeholder management skills, with the ability to interact with senior enterprise stakeholders.Proven ability to build and maintain long-term customer relationships.Demonstrated experience in customer retention, account growth, cross-selling, upselling, or revenue expansion.Ability to understand complex business requirements and translate them into actionable requirements for internal teams.Basic understanding of SaaS/cloud-based products and technology platforms.Ability to understand and communicate technical/data concepts to non-technical audiences.Strong problem-solving, negotiation, escalation management, and conflict-resolution skills.Ability to manage multiple accounts, deliveries, and priorities effectively.

Preferred Background:We would particularly value candidates with experience in:B2B SaaS / Enterprise SaaSData & Analytics productsBusiness Intelligence / BI platformsMarket Intelligence / ResearchAutomotive / OEM / Mobility technologyDealer Management / Automotive technologyFinTech / BFSI technologyEnterprise technology productsConsulting roles involving data, analytics, technology, or enterprise solutionsCandidates with experience managing enterprise customers for SaaS, data, analytics, or technology products and handling end-to-end customer deliveries will be strongly preferred.What We Are Looking ForStrong enterprise relationship management skillsAbility to manage both customer relationships and delivery expectationsCommercial mindset with a focus on retention, expansion, cross-selling, and upsellingComfort working with data and analytics-driven productsAbility to bridge the gap between customers, business teams, analytics, product, and technology teamsStrong ownership, communication, and execution skills

Apply or send resumes at rutuja.bhailume@zoop.one