Senior Customer Service Manager-Loan Centre
IDFC FIRST Bank · Pune Division
- Experience2–3 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted25 Sept 2026
About IDFC FIRST Bank
IDFC FIRST Bank is hiring in Pune Division in financial services. This role looks for around 2+ years of experience.
Skills
- customer service
- customer experience
- customer complaint resolution
- multitasking
The role
A customer service executive at a banking company resolves customer issues across digital and voice platforms, using customer service and customer experience practices to improve support processes. Customer complaint resolution and multitasking further shape the work.
Full job description
Job Requirements
About the Role
Be the voice of IDFC FIRST Bank! As a Customer Service Executive, you’ll resolve customer queries, drive satisfaction, and represent the brand across channels. If you’re passionate about service, love solving problems, and thrive in a fast-paced environment—this is your chance to shine.
Key Responsibilities
Deliver prompt, high-quality customer support
Own and resolve customer issues end-to-end
Engage across digital and voice platforms
Improve service processes and customer experience
Collaborate with teams to close complaints quickly
What We’re Looking For
Education: Graduate (any discipline)
Experience: 2+ years in customer service
Skills: Communication, empathy, problem-solving, multitasking