Manager - IT Operations & Infrastructure

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

L3 Backup Administrator

BU :EDITSFunction : DOC

Grade : B3-2 Location : Pune

Position Title: Manager Position Type : -L3

I) Position Summary/Job Discription: L3 Backup Administrator is responsible for the architecture, stability, security, and continuous improvement of the enterprise backup and recovery environment. This role owns advanced troubleshooting, root cause analysis, disaster recovery readiness, and platform optimization across backup technologies such as Veeam backup & Replicaiton and Cloud and Commvault

The position serves as the highest escalation point for backup-related incidents, provides technical leadership to L1/L2 teams, and works closely with infrastructure, security, and application teams to ensure data protection strategies meet business, compliance, and SLA requirements

Roles & Responsibilities

Veeam Backup & Replication and Cloud

Design, review, and optimize Veeam Backup & Replication architectureDefine backup strategies aligned with RTO/RPO and business requirementsDesign Scale-Out Backup Repositories (SOBR) and object storage integrationPlan and implement immutability and ransomware protectionCapacity planning for backup storage and infrastructureConfigure and optimize backup, backup copy, and replication jobsOwn Sev-1 / Sev-2 incidents related to backup failures or DRPerform deep troubleshooting using Veeam logs and analyticsIdentify root cause and implement permanent fixesHandle escalations from L1/L2 teamsBackup security compliance and hardening Configure and schedule backup of VM level, File level, MSSQL, MySQL, Oracle, MongoDB, Postgress, SAP Hana, Etc.Restoration backup of VM, File level, MSSQL, MySQL, Oracle, MongoDB, Postgress, SAP Hana,Intigrate the both platform with backup like , VMware vSphere, Nutanix, Hyper-v, Azure, AWS, Google Cloud.Configure and schedule the backup of cloud infra like Azure, AWS, Google Cloud.Restoration backup of VM, File level, MSSQL, MySQL, Oracle, MongoDB, Postgress, SAP Hana on cloud platform.Manage , configure , troubleshoot Linux hardened repositories.Plan and execute DR drills and restore validationsStrond understanding of port opening for VM level, File Level, Database level like MSSQL, MySQL, Oracle, SAP Hana, EtcMaintain and update day to day Backup policy document.Create, Maintain and update Backup operations SOPs.

Commvault:-

Own the Commvault backup architecture, including CommServe, MediaAgents, storage policies, and secondary copiesDesign and optimize backup solutions aligned with business RTO/RPOReview and recommend improvements to backup architecture and scalabilityPlan and execute Commvault upgrades, hotfixes, and platform enhancementsPerform deep troubleshooting using Commvault logs and diagnosticsConduct Root Cause Analysis (RCA) and implement preventive actionsOwn escalations with Commvault OEM supportReview recurring issues and drive permanent fixesPerform storage and capacity planning for future growthPlan and execute DR drills and restore validation exercisesEnsure recovery procedures meet defined SLAsConfigure and schedule backup of VM level, File level, MSSQL, MySQL, Oracle, MongoDB, Postgress, SAP Hana, Etc.Restoration backup of VM, File level, MSSQL, MySQL, Oracle, MongoDB, Postgress, SAP Hana,Create and configure storage policy , schedule policy.Install and configure backup agent on various platform like , Windows,Linux, Unix platform, etc.Configure and schedule the backup of cloud infra like Azure, AWS, Google Cloud.Restoration backup of VM, File level, MSSQL, MySQL, Oracle, MongoDB, Postgress, SAP Hana on cloud platform.Maintain and update day to day Backup policy document.Maintain and update Backup operations SOPs. Essential Qualifications: Any IT graduate ( BCA/MCA,BSc/MSc(IT),BE,BTech) Requisite Skills:

Technical

Veeam Backup & Replications:-

Deep hands-on experience with Veeam Backup & Replication (latest versions)Architecture design and optimization of Veeam environmentsUpgrade Veeam Backup & Replication on Prem ,Veeam backup for Azure, Veeam Backup AWS.Advanced troubleshooting of backup, restore, replication, and copy jobsExpertise in Veeam proxies, repositories, scale-out backup repositories (SOBR)Performance tuning for backup windows, throughput, and latencyExperience with Veeam Enterprise Manager and REST APIsBackup encryption, immutability (Linux hardened repository), and security best practicesStrong knowledge on SQL, SAP Oracle, MySQL DB restoration.Platform & Infrastructure Knowledge on VMware vSphere , Nutanix, Hyper-V for backup integration.Storage integration (SAN, NAS, Object Storage – S3/Azure Blob)Windows & Linux OS administration for backup.VM, file-level, application-aware restores (SQL, Oracle, AD, Exchange)Role-Based Access Control (RBAC) in VeeamBackup data immutability and ransomware protectionMFA integration and security hardeningCompliance reporting and audit supportRoot Cause Analysis (RCA) for recurring failures.Handling critical Sev-1 incidents and outages.OEM (Veeam) case management and escalationsLog analysis and performance diagnostics.Backup policy automation and reportingDocumentation and governance.Change management and CAB participation

Commvault :-

Deep hands-on experience with Commvault Complete Data ProtectionStrong understanding of CommServe, MediaAgent, Client, and Storage Policy architectureDesign and optimization of Commvault backup architecture for large-scale environmentsAdvanced troubleshooting of backup, restore, and auxiliary copy failuresExpertise in deduplication, compression, and storage optimizationHandling Commvault upgrades, hotfixes, and version compatibilityBackup and recovery of VM-Level backup for the platform of Nutanix, Hyper-v, VMware vSphere.File system backup for windows and Linux Application aware backup of SQL, Oracle , AD , Exchange.Backup copy, secondary copy, and offsite DR replicationDisaster recovery planning and execution using Commvault.Ownership of critical Sev-1/Sev-2 backup incidentsRoot cause analysis (RCA) and preventive action planningOEM (Commvault) case management and escalationsLog analysis and advanced diagnosticsAbility to mentor L1/L2 teamsCertification :- Veeam & CommvaultITIL Certification

Behavioral

Good Analytical and Problem-Solving skills Customer Centric with solution understanding capability Good written and verbal communication skills (Hindi,English) Should be willing to accept challenges and highly dynamic in nature. Good grasping and aptitude to change as per business needs. Must possess strong interpersonal and communications skills. Must be able to relate to a diverse group of people including technical and development personnel, management, business customers, and vendors in a constructive and effective manner. Must have a solid technical background coupled with desire and ability to grasp skills quickly, combined with deep attention to detail along with excellent verbal and written communication skills Work Experience 9 to 10 + years of hands on experience in enterprise backup and recovery (Veeam, Commvault On Prem or Cloud)