Lead - Network Operations & Support
Tata Communications · Pune Division
- Experience12–13 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted28 Sept 2026
About Tata Communications
Tata Communications is hiring in Pune Division in telecom. This role looks for around 12+ years of experience.
Skills
- Service Delivery
- cell site deployment
- cell site validation
- field engineer scheduling
- SLA
- conflict management
- PEGA
- ORMT
- Remedy
The role
A network operations and support lead at a telecommunications company coordinates Service Delivery, supervises cell site deployment and validation, and manages SLA. The role also applies PEGA and Remedy.
Full job description
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
Candidate should have 12+ years of experience Service DeliveryExperience in coordinating with Customer, Suppliers and other stakeholdersMIS reports handling experience Sound knowledge and Experience in the site managementKnowledge of radio base station and work experience in Cell site deployment Experience in cell site validation and understand the requirements Proactive skills required to manage various situations Understanding of Field engineer scheduling and manage site visits Experience in supervising team members’ work and providing support on queries. KPI management such as SLA Periodic update to customers is key activity/responsibility Constantly monitor and report on project progress and status to all stakeholdersExperience in managing international customer Conflict management Strong Verbal and written communication skills A good team player & good customer experienceKnowledge of PEGA, ORMT, Remedy