IBM Jazz L1, L2 Support

Hello Visionary!

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future.

Does that sound like you? Then it seems like you’d make a great addition to our vibrant team.

We are looking for an ALM Tools Administrator / Application Support Engineer.

You’ll Make a Difference By

Managing and supporting ALM tools infrastructure, preferably IBM Jazz, including installation, setup, configuration, upgrades, migrations, and maintenance. Supporting IBM Jazz ALM workflows and implementing necessary customizations to meet project and business requirements. Administering Windows Servers, including configuration, monitoring, patch management, and troubleshooting for ALM applications and associated tools. Managing and maintaining SQL Server databases supporting enterprise applications, ensuring performance, reliability, and data integrity. Ensuring high availability, system stability, backup, and recovery mechanisms for critical application environments. Providing L1 and L2 support for incidents, service requests, and change management activities while meeting defined SLA commitments. Supporting multiple users and project teams across different geographical locations and ensuring seamless tool availability. Coordinating with cross-functional stakeholders including development teams, infrastructure teams, vendors, project managers, and business users. Participating in system monitoring, root cause analysis, problem management, and continuous improvement initiatives. Preparing and maintaining technical documentation, support procedures, and operational guidelines.

You’ll Win Us Over By

Having an Engineering degree with 4-8 years of demonstrable experience in Application Administration, ALM Tools Management, or Enterprise Application Support. Possessing strong expertise in IBM Jazz Platform, including administration, configuration, workflow management, and customization. Having hands-on experience in Windows Server Administration, server patching, monitoring, and troubleshooting. Demonstrating solid knowledge of SQL Server Administration, database management, backup, recovery, and performance monitoring. Showing a good understanding of High Availability, Disaster Recovery, and System Reliability concepts. Having experience in Incident Management, Change Management, and Service Management Processes. Being capable of supporting global users and collaborating with distributed teams across multiple locations. Demonstrating excellent stakeholder management, communication, and coordination skills. We give preference to candidates with experience in:IBM Engineering Lifecycle Management (ELM/Jazz)ITIL ProcessesApplication Monitoring ToolsAutomation and Scripting (PowerShell, Batch Scripts, etc.)Azure DevOps or other ALM platforms

We’ll Support You With

Hybrid working opportunities. Diverse and inclusive culture. Great variety of learning and development opportunities. Attractive compensation package. Opportunity to work with global teams and cutting-edge engineering tools.

Join us and be yourself!

This role is based in Pune, where you'll get the chance to work with global teams and contribute to engineering excellence through enterprise-scale application lifecycle management platforms.

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

We're Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions are based on qualifications, merit, and business need.

Bring your curiosity and imagination and help us shape tomorrow. #STS