Exp Tech Supp Professional

Job Description

🧭 Role Overview

The Remote Service Technician is responsible for providing 24x7 remote monitoring, troubleshooting, and break-fix support for critical Building Management Systems (BMS), security systems, and control platforms. The role requires strong technical expertise combined with field experience to ensure high system availability and rapid issue resolution.

Responsibilities

Key Responsibilities

🔧 Remote Operations & Monitoring

Provide 24x7 alarm monitoring and incident management for critical systemsAnalyze system alerts and proactively identify issues before impactEnsure timely response, escalation, and closure of alarms/incidents

🛠️ Break-Fix Support

Perform remote troubleshooting and resolution of faults in:BMS (HVAC controls, automation)Security systems (CCTV, access control, intrusion systems)Integrated building platformsCoordinate with field technicians for on-site intervention when requiredEnsure minimal downtime for mission-critical systems

⚙️ Controls & Systems Expertise

Diagnose issues related to:Controllers (PLC/DDC)Field devices (sensors, actuators)Communication protocols (BACnet, Modbus, etc.)Support system configuration, tuning, and optimization remotely

🌐 Remote Connectivity & Support

Establish and manage remote connectivity to customer sitesMaintain secure access and ensure compliance with cybersecurity standardsProvide technical guidance to field teams during installations or troubleshooting

📊 Documentation & Reporting

Maintain accurate records of incidents, resolutions, and system changesGenerate reports for:Alarm trendsSystem performanceSLA adherence

🧠 Required Skills & Experience

✅ Technical Skills

Hands-on experience in:BMS / Building Automation SystemsSecurity systems (CCTV, Access Control, Fire/Safety integration)Controls (PLC/DDC systems)Strong troubleshooting and problem-solving skillsFamiliarity with:Networking basics (IP, VPN, remote access)Industrial communication protocols

Qualifications

✅ Experience

3–6+ years of experience in:Building automation / security systemsField service and/or remote support rolesExperience in handling critical system operations or command center environments preferred

✅ Soft Skills

Strong analytical and diagnostic approachAbility to work in 24x7 shift environmentExcellent communication and coordination skills

🎓 Education

Diploma / Degree in:Electrical / Electronics / Instrumentation / Controls Engineering (or equivalent technical field)

🌍 Work Environment

24x7 remote operations / command center roleInteraction with global customers and field teamsHigh focus on uptime, responsiveness, and service quality

🚀 Key Success Metrics

SLA adherence (response & resolution time)System uptime and availabilityFirst-time fix rate (remote resolution)

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.