Customer Service Executive - Service Delivery & Management
Tata Communications · Pune Division
- Experience2–5 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted21 Sept 2026
About Tata Communications
Tata Communications is hiring in Pune Division in telecom. This role looks for around 2+ years of experience.
Skills
- network infrastructure project management
- Provisioning
- service activation
- switch and router configuration
- change management
- network troubleshooting
- SLA management
- escalation management
The role
A network engineer at a telecommunications company configures network services, manages provisioning and service activation, and troubleshoots enterprise installations and migrations using network infrastructure project management and switch and router configuration. The role also applies change management and escalation management.
Full job description
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Broad outline of the Role
Responsible for all operations and trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.
Minimum Qualifications & Experience
Bachelors degree in engineering or equivalent qualification2-5 years relevant experience in network infrastructure project management and on field experience
Other Knowledge & Skills
Understanding of Provisioning process, Telephone, Internet, Data, Service ActivationKnowledge in switch and router configuration
Key Responsibilities
Ensure configuration task completion for Enterprise or Wholesale customers with clean deployments within the SLAs.Conduct change management, turnup and migrations requestsStandard testing and troubleshooting of installs or activation post Provisioning.Validate wiring connections and schedule dispatches with field operations.Regularly participates in important projects or activities as a full contributing team member.Ensure all installation functions are performed in a timely fashion to meet agreed SLA's or KPI'sPerform escalation management, wherever necessary and in case project is in jeopardy.