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Customer Service Executive - Network Operations & Support at Tata Communications — Pune Division

Experience2–4 yrs
SalaryNot disclosed
Work modeunknown
Leveljunior
Posted11 Sept 2026

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About Tata Communications

Tata Communications is hiring in Pune Division in telecom. This role looks for around 2+ years of experience.

The role

A junior customer service executive for network operations and support at a telecommunications company, responsible for 24x7 network operations and maintenance including network monitoring, first-level troubleshooting, incident updates, trouble ticket assignment, and escalation management. You will work with network management tools and TX equipment, monitor transmission networks, and troubleshoot SDH, DWDM, and OTN using NMS systems and knowledge of optical fiber cable. Role location is Pune Division, Maharashtra, India; work mode is not specified in the posting.

Full job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

The role is responsible for network operations and maintenance. This is an 24 X 7 operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes Minimum Qualifications & ExperienceGraduate with 2-4 years of experience Other Knowledge & SkillsDemonstration of problem-solving skillsPrior experience in providing technical support in fast paced, high availability, 24 7 environments.Knowledge of network, NMS Systems, Optical Fiber Cable,

Key Responsibilities

Maintaining, administering, upgrading, and troubleshooting on Network Management tools and TX equipment's.Network monitoring of Transmission Network Customer SPOC for TT opening and providing timely updates to customer and other internal stakeholders.Trouble Ticket Assignment to technical teams (Designated Network Operations Centers)Escalation and Notification ManagementFirst Level Troubleshooting for Transmission Customers.As per Incident Management process - Periodic updates to customer, RFO and Ticket closure.Change Management notifications to end customer.Providing better experience to end customers for all products of customer.Should have good knowledge on SDH DWDM OTN technology and troubleshooting skill