Customer Service Executive- Customer Service Operations - Customer Service Operations

Tata Communications · Pune Division

  • Experience2–4 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelmid
  • Posted17 Sept 2026
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About Tata Communications

Tata Communications is hiring in Pune Division in telecom. This role looks for around 2+ years of experience.

Skills

  • Telecommunications networks
  • Access technologies
  • FTTx
  • HFC
  • Alarm-event correlation
  • Service impact assessment
  • Broadband networks
  • Incident management

The role

A network operations customer service executive at a telecommunications company monitors network alarms, correlates events, assesses service impact, and coordinates incident notifications using Netcool, Remedy, and Tableau. Broadband network knowledge and access technologies support accurate fault-segment identification and ticket resolution.

Full job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

24X7 Monitoring of network events, alarms and ticket creation Alarms filteration and Ticket raising based on business rules Ticket co-relations and assignment to correct resolver group Perform Alarm-Event correlation, Service Impact Assessment Notify Retail/Wholesale Service Provider of incidents - outage notifications Support and execute the Real Time Change Management (Planned Outage) process Maintain "Work logs" for each ticket

2-4 Years Of Experience In

Basic Telecommunications network understanding Basic Knowledge of Access Technologies (FTTx and HFC) Understanding of alarms and ability to identify service impact Good written English and communications skills Netcool, Remedy, E6000 (CMTS), , NxT, Tableau, knowledge preferred Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)

Shift

24 x7 rotational shift including Australia business hours shift from 2:30AM to 11:30AM