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Customer Service Executive - Customer Interaction Suite at Tata Communications — Pune Division

Experience0–4 yrs
SalaryNot disclosed
Work modeunknown
Levelfresher
Posted11 Sept 2026

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About Tata Communications

Tata Communications is hiring in Pune Division in telecom. This role looks for around 0+ years of experience.

The role

A customer service executive role at Tata Communications managing customer queries and operations in a 24x7 fast-paced environment. You take ownership of customer issues, troubleshoot system or application problems, and escalate unresolved cases while ensuring SLA achievement. Skills include problem-solving, customer service support in high-availability 24x7 environments, and diagnosing and troubleshooting system/application issues. Pune Division, Maharashtra, India; work mode not specified.

Full job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications & Experience

Graduate with 0-4 years of experience

Other Knowledge & Skills

Demonstration of problem-solving skillsPrior experience of providing customer service support in fast paced, high availability, 24X7 environments.Maintain awareness of latest technologies in the domain

Key Responsibilities

Taking ownership of customer issues reported, solving their problems through by providing resolution.Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsEnsure SLA are achieved and work proactively to maintain the same.