Assistant Front Desk Manager

Company Description Marriott International, Inc., headquartered in Bethesda, Maryland, is a global hospitality leader with approximately 10,000 properties across more than 30 brands in 146 countries and territories. The company’s history dates back to 1927, when J. Willard and Alice S. Marriott opened a root beer stand in Washington, D.C., laying the foundation for today’s worldwide portfolio. Marriott International is an equal opportunity employer, committed to building a diverse workforce and maintaining an inclusive culture free from discrimination. The company follows strict community guidelines to ensure respectful and lawful interactions and provides clear application tips to help job seekers avoid recruiting scams. Applicants are encouraged to review Marriott’s official careers resources for details on the application process and approved email domains.Role Description The Assistant Front Desk Manager is a full-time, on-site role based in the Pune Division. This role supports the Front Desk Manager in overseeing daily front desk operations, ensuring smooth check-in and check-out processes and maintaining a welcoming lobby environment. Responsibilities include supervising front desk team members, addressing guest inquiries and concerns, and coordinating room assignments and reservations. The Assistant Front Desk Manager helps monitor service standards, supports training and coaching of front desk staff, and assists with managing schedules and workflow. The role also involves collaborating with other hotel departments to resolve guest issues promptly and uphold Marriott’s standards of service, safety, and professionalism.Qualifications Strong customer-focused skills, including Customer Satisfaction and Customer Service.Front desk and administrative capabilities, such as Receptionist Duties and Reservations management.Excellent Communication skills for interacting with guests, team members, and other departments.Previous experience in hotel front office or hospitality operations; supervisory experience is an advantage.Ability to work flexible hours, including weekends and holidays, in a fast-paced, guest-centric environment.Proficiency with hotel property management systems and basic office software.Diploma or degree in Hospitality Management or a related field preferred.Demonstrated commitment to inclusion, respect, and safe workplace practices.